21st January 2022
So, what does 5G really mean for critical comms? We address some of the questions raised around new use cases, benefits and impacts of 5G on critical communications.
14th December 2021
The Home Office led, cross-government initiative to deliver a new Emergency Services Network (ESN) critical communications system is underway, and we at Metricell couldn’t be happier in being a part of this.
22nd November 2021
Organisations are prioritising the reduction of their network management solutions. A fully integrated, unified tool strategy is the key aspiration for many companies.
11th October 2021
Customer expectations and the customer call centre experience has significantly changed in the last couple of years. Covid has been one of the large contributing factors that has brought to light the importance of the call centre, and how they must adapt to meet the changes in customer behaviour and expectations.
21st July 2021
Private networks securing business continuity. Near real-time performance insights into your telecommunications at any location.
27th April 2021
Our capabilities for improving connectivity on train lines are contributing towards wider connectivity goals in the UK and around the world.
17th March 2021
Embracing digital channels which prioritise automation and self-service can bring fast value to a range of customer satisfaction and call centre KPIs whether via live service checkers on an MVNO’s website or intuitive service software for contact centre personnel.
4th February 2021
Crowdsourcing has become a crucial data source for service providers looking to understand their customer’s experience and prioritise improvements. We work with network operators to provide a fast and flexible process which is fully automated and allows them to bring crowd initiatives into a controlled system.
27th January 2021
A key area that operators can look to invest in is within Digital Customer experience, especially within the context of service. While the reputation of service from mobile operators has improved over the past few years, there’s clearly more ground to gain.