Our suite of network and coverage APIs enables operators to integrate real-time connectivity data into their digital channels, customer care systems and internal tools - bringing live network visibility to customers and teams alike. These telecoms-specific APIs provide scalable, flexible access to critical service information wherever it’s needed.
APIs unlock a range of use cases and are designed for seamless integration into apps, websites and internal tools, enabling operators to maximise the value of their data, whilst remaining in complete control of how and where their data is presented.
Metricell’s suite of APIs, such as those deployed to support Network Status and Coverage Checkers, deliver accurate, real-time insights into mobile network performance, enhance digital engagement, reduce customer care load and support smarter internal decision-making.
APIs can be used to enable customers to check live service status, explore predicted or measured coverage at any location, report issues and more, reducing the need to contact support and increasing customer satisfaction through transparency. Behind the scenes, these same APIs can be used to connect customer service agents with up-to-date fault data, coverage metrics and network availability - presenting the data in a single interface to streamline triage and resolution. Our APIs can also support advanced diagnostics, helping to identify signal problems, degraded areas, or other customer issues before they escalate, whether for a single user or a wider service area.
Whether improving digital self-care journeys or boosting operational awareness, our APIs provide a critical link between your network data and the people who need it - inside and outside your business.
Reduces network-related inbound calls by 40% and technical escalations by 70%
Customers able to view real-time network status, not just planned network coverage based on predictions
Users can register for updates on a specific network issue or to receive information on planned network maintenance in their postcode
Easy API or iFrame integration and full branding support to provide a seamless, scalable, and customer-centric self-care experience
Generates valuable crowdsourced data for operators regarding their network status
Map displays known issues and estimated resolution times for fault and maintenance alerts
