Our digital customer experience tools deliver fast improvements to KPIs and rapidly close a range of common customer queries regarding network experience.
Our SmartAgents digital customer service tool suite helps to create a powerful managed dialog with subscribers and is proven to deliver rapid improvements to KPIs such as First Call Resolution and Average Waiting Time to Network Escalations. The software centralises a range of information designed to rapidly close a range of common customer queries regarding network experience. Agents input the contact's location into the interface and can instantly see the network environment around the caller including 2/3/4/5G coverage, live service, any works/maintenance going on in that area, and also nearby retail stores to which they can direct subscribers.
Live insight into network performance is essential for both customers looking for information about their service as well as for contact centre agents tasked with delivering an efficient resolution to inbound queries. Embracing digital channels which prioritise automation and self-service can bring fast value to a range of customer satisfaction and call centre KPIs for mobile and fixed networks, whether via live service checkers on an existing website or intuitive service software for contact centre personnel.
Improve your customer’s experience with service in a way that delivers fast, demonstrable improvements.
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