Organisations are prioritising the reduction of their network management solutions. A fully integrated, unified tool strategy is the key aspiration for many companies.
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Customer expectations and the customer call centre experience has significantly changed in the last couple of years. Covid has been one of the large contributing factors that has brought to light the importance of the call centre, and how they must adapt to meet the changes in customer behaviour and expectations.
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Private networks securing business continuity. Near real-time performance insights into your telecommunications at any location.
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Our capabilities for improving connectivity on train lines are contributing towards wider connectivity goals in the UK and around the world.
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Embracing digital channels which prioritise automation and self-service can bring fast value to a range of customer satisfaction and call centre KPIs whether via live service checkers on an MVNO’s website or intuitive service software for contact centre personnel.
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With growing competition from other providers and emerging capabilities for the deployment of private networks within corporate real estate, it is imperative that operator teams have the insight they need to proactively manage enterprise mobile needs.
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Crowdsourcing has become a crucial data source for service providers looking to understand their customer’s experience and prioritise improvements. We work with network operators to provide a fast and flexible process which is fully automated and allows them to bring crowd initiatives into a controlled system.
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A key area that operators can look to invest in is within Digital Customer experience, especially within the context of service. While the reputation of service from mobile operators has improved over the past few years, there’s clearly more ground to gain.
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Which is the best mobile network in Germany? Metricell teamed up with Dalmus Commercial Consulting to participate in Smartphone Magazine's benchmarking report.
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Metricell’s GIS capabilities are helping operators to visualise networks with a keen focus on data centralisation and collaboration between teams.
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Having specialised in GIS solutions for over 14 years, the latest iteration of our tools brings a range of new features to our flagship software suite. With 3D visualisation, collaborative functionality and a whole new range of mapping customisation capabilities, we’re confident our new innovations will provide a positive contribution to the world of GIS.
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Metricell’s Beacons are cost-efficient, autonomous devices which test mobile service 24/7 in any location of interest. Customised for store owners and retail managers, these units test a range of activities (such as web browsing, streaming and call quality) with the performance information accessible in real-time.
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Metricell’s Beacon units are autonomous network monitors. Customisable test scripts allow those looking after retail connectivity to test the network all year round and access the performance information through fast, user friendly online software and dashboards.
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MetriMaps can provide businesses with maps styled to the needs of their brand and users which display just the information pertinent to the use case such as routes, buildings, coverage layers, outage reports, or any other required geospatial information.
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Metricell is working with network operators, enterprises and government functions to provide a bespoke Map API. Drawing on a wealth of experience with web-based geospatial software, we’re pleased to provide a range of easily customisable maps for any number of use cases.
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Asses in-building coverage and map network experience directly against floorplans with Surveyor. This can help to improve connectivity and identify problem areas to make targeted, cost-efficient improvements to in-building service.
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Our consulting team, working in conjunction with analysis tools, can help both operators and facilities managers gain greater insight into in-building service by mapping received service directly against floor plans and blueprints.
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Drive a range of improvements from both an operational and customer satisfaction perspective all through the improvement of access to information whether via a live agent or self-service avenue.
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Web-based software such as SmartTools can help to support remote teams by centralising and presenting a wealth of data within a single interface accessible for anyone who needs it.
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When is the network busiest? Which apps are most popular? Crowdsourced data can help you understand subscriber experience and behaviour.
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MVNO’s need insight into network performance and experience for their customers and to find out if the host network is meeting SLAs. This is where crowdsourcing can help.
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The importance of connectivity is at an all-time high. Operators need to gain data to diagnose network issues and improve experience. Learn more about our crowd sourcing capabilities.
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Dependency on the internet and voice services has increased exponentially. Mobile operators need fast digital network status information for customer service channels.
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We’re working hard to support our customers and their operations throughout this uncertain period and we’re here to help you too. Get in touch with us here and we will happily send you some more information on Service Checker and discuss how to get you started.
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Metricell has vast experience with network monitoring for large-scale events including the Commonwealth Games, FIFA World Cup, Glastonbury Festival, Silverstone and Wimbledon. Our Beacon technology provides continuous insight into the real network experience at any key location.
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For network operators, the majority of customers would prefer a self-served, digital route to customer service. Metricell can help with your digital customer experience.
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We specialise in helping large businesses get Better Connected through the provision of user-friendly yet powerful testing solutions to continually monitor and plan around ever-evolving network needs.
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Are you an app developer looking for new ways to monetise your app? Our solution is simple to install, safe to use, invisible to users, and GDPR compliant. Find out more.
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We’d like to take this opportunity to wish all of our customers, partners, staff and visitors all the best for this festive season. It’s been an excellent year and we’re excited to show you what will be coming up in 2020.
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We believe that charity is an important cause, and take great pride in giving back to the local community. As we continue to grow our charity activity, we are sure to undertake more and more ambitious projects, all in the name of teamwork, fun and charity.
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Operators need access to usable data to successfully adopt and drive value from new activities such as advanced analytics, AI and automation. Siloed, inconsistent, or otherwise "dirty" data can be a huge barrier to digital transformation.
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A live service checker not only helps unlock a new source of experience data, it also provides an autonomous and robust support channel to support 1st line customer network queries.
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