Unlocking the future of network performance and the customer experience with digital self-service, reducing the strain on network call centres and focusing on optimisation. Read more to find out how Service checker is truly digitising the customer experience.

23rd May 2022

Network Performance: Unlocking the customer experience with digital self service

Unlocking the future of network performance and the customer experience with digital self-service, reducing the strain on network call centres and focusing on optimisation. Read more to find out how Service checker is truly digitising the customer experience.

Metricell’s Centurion Challenge will see a selection of brave Metricell Employees undertake a gruelling 100km hike across the South Downs Way and Downs Link, all in the name of charity. Click to learn more about how you can get involved!

18th May 2022

Our Fundraising Event of the Year: The Centurion Challenge!

Metricell’s Centurion Challenge will see a selection of brave Metricell Employees undertake a gruelling 100km hike across the South Downs Way and Downs Link, all in the name of charity. Click to learn more about how you can get involved!

Network operators heavily rely upon customer experience data to not only help improve their own subscriber network performance, but to also optimize their own internal business processes, improve investment strategies and protocols from within. Data is inescapable, but it is how we choose to benefit from it that really matters.

25th April 2022

Monetisation – Outsourcing VS Do-It-Yourself Crowdsourcing

Network operators heavily rely upon customer experience data to not only help improve their own subscriber network performance, but to also optimize their own internal business processes, improve investment strategies and protocols from within. Data is inescapable, but it is how we choose to benefit from it that really matters.

Metricell can help you realise the potential of Smart City planning by providing a fast, flexible and fully automated platform which allows for a controlled and reliable ecosystem of in-house crowdsourced data.

21st March 2022

Geoanalytic platforms and big data solutions: Investing in smart cities

Metricell can help you realise the potential of Smart City planning by providing a fast, flexible and fully automated platform which allows for a controlled and reliable ecosystem of in-house crowdsourced data.

Working in the telecommunications sector gives you the rare and insightful opportunity to learn more about the technology we use in our everyday life. Metricell has many apprenticeship opportunities, click here to learn more!

11th February 2022

Apprenticeships and Serving the Local Community

Working in the telecommunications sector gives you the rare and insightful opportunity to learn more about the technology we use in our everyday life. Metricell has many apprenticeship opportunities, click here to learn more!

Big data and crowdsourcing is an opportunity too rich to miss for most CSPs. Our Aptus capability provides new revenue streams and growth in the areas operators need it most.

7th February 2022

Discover how data monetisation and do-it-yourself crowdsourcing is helping to grow operator revenues

Big data and crowdsourcing is an opportunity too rich to miss for most CSPs. Our Aptus capability provides new revenue streams and growth in the areas operators need it most.

We will be at Mobile World Congress in Barcelona on 28th February - 3rd March 2022. Click here to book a meeting!

2nd February 2022

Metricell at Mobile World Congress

We will be at Mobile World Congress in Barcelona on 28th February - 3rd March 2022. Click here to book a meeting!

So, what does 5G really mean for critical comms? We address some of the questions raised around new use cases, benefits and impacts of 5G on critical communications.

21st January 2022

What does 5G really mean for critical communications?

So, what does 5G really mean for critical comms? We address some of the questions raised around new use cases, benefits and impacts of 5G on critical communications.

The Home Office led, cross-government initiative to deliver a new Emergency Services Network (ESN) critical communications system is underway, and we at Metricell couldn’t be happier in being a part of this.

14th December 2021

The New Emergency Services Network: Critical communications and the world’s longest drive test

The Home Office led, cross-government initiative to deliver a new Emergency Services Network (ESN) critical communications system is underway, and we at Metricell couldn’t be happier in being a part of this.

Organisations are prioritising the reduction of their network management solutions. A fully integrated, unified tool strategy is the key aspiration for many companies.

22nd November 2021

Geospatial Intelligence: Why tool consolidation is a business no-brainer

Organisations are prioritising the reduction of their network management solutions. A fully integrated, unified tool strategy is the key aspiration for many companies.

Customer expectations and the customer call centre experience has significantly changed in the last couple of years. Covid has been one of the large contributing factors that has brought to light the importance of the call centre, and how they must adapt to meet the changes in customer behaviour and expectations.

11th October 2021

The Customer Journey; Are We On The Right Track?

Customer expectations and the customer call centre experience has significantly changed in the last couple of years. Covid has been one of the large contributing factors that has brought to light the importance of the call centre, and how they must adapt to meet the changes in customer behaviour and expectations.

Private networks securing business continuity. Near real-time performance insights into your telecommunications at any location.

21st July 2021

Why 5G and Private Networks are securing business continuity

Private networks securing business continuity. Near real-time performance insights into your telecommunications at any location.

Our capabilities for improving connectivity on train lines are contributing towards wider connectivity goals in the UK and around the world.

27th April 2021

Understanding Service Experience Across Rail Routes

Our capabilities for improving connectivity on train lines are contributing towards wider connectivity goals in the UK and around the world.

Embracing digital channels which prioritise automation and self-service can bring fast value to a range of customer satisfaction and call centre KPIs whether via live service checkers on an MVNO’s website or intuitive service software for contact centre personnel.

17th March 2021

Innovation in Customer Service Can Help MVNOs Stand Out in a Competitive Market

Embracing digital channels which prioritise automation and self-service can bring fast value to a range of customer satisfaction and call centre KPIs whether via live service checkers on an MVNO’s website or intuitive service software for contact centre personnel.

With growing competition from other providers and emerging capabilities for the deployment of private networks within corporate real estate, it is imperative that operator teams have the insight they need to proactively manage enterprise mobile needs.

25th February 2021

Proactive Service Improvement & Management for Enterprise Customers

With growing competition from other providers and emerging capabilities for the deployment of private networks within corporate real estate, it is imperative that operator teams have the insight they need to proactively manage enterprise mobile needs.

Crowdsourcing has become a crucial data source for service providers looking to understand their customer’s experience and prioritise improvements. We work with network operators to provide a fast and flexible process which is fully automated and allows them to bring crowd initiatives into a controlled system.

4th February 2021

Why It’s Time To Take Control Of Your Crowdsourcing

Crowdsourcing has become a crucial data source for service providers looking to understand their customer’s experience and prioritise improvements. We work with network operators to provide a fast and flexible process which is fully automated and allows them to bring crowd initiatives into a controlled system.

A key area that operators can look to invest in is within Digital Customer experience, especially within the context of service. While the reputation of service from mobile operators has improved over the past few years, there’s clearly more ground to gain.

27th January 2021

The Importance of Prioritising Innovation in Telecoms

A key area that operators can look to invest in is within Digital Customer experience, especially within the context of service. While the reputation of service from mobile operators has improved over the past few years, there’s clearly more ground to gain.

Which is the best mobile network in Germany? Metricell teamed up with Dalmus Commercial Consulting to participate in Smartphone Magazine's benchmarking report.

7th January 2021

Benchmarking and The Building of A National View of Mobile Experience

Which is the best mobile network in Germany? Metricell teamed up with Dalmus Commercial Consulting to participate in Smartphone Magazine's benchmarking report.

Metricell’s GIS capabilities are helping operators to visualise networks with a keen focus on data centralisation and collaboration between teams.

27th November 2020

Optimism for Telecoms in 2021... Despite the Challenges of 2020

Metricell’s GIS capabilities are helping operators to visualise networks with a keen focus on data centralisation and collaboration between teams.

Having specialised in GIS solutions for over 14 years, the latest iteration of our tools brings a range of new features to our flagship software suite. With 3D visualisation, collaborative functionality and a whole new range of mapping customisation capabilities, we’re confident our new innovations will provide a positive contribution to the world of GIS.

13th November 2020

GIS and Spatial Analysis: Celebrating the History Behind Our New SmartTools

Having specialised in GIS solutions for over 14 years, the latest iteration of our tools brings a range of new features to our flagship software suite. With 3D visualisation, collaborative functionality and a whole new range of mapping customisation capabilities, we’re confident our new innovations will provide a positive contribution to the world of GIS.

Metricell’s Beacons are cost-efficient, autonomous devices which test mobile service 24/7 in any location of interest. Customised for store owners and retail managers, these units test a range of activities (such as web browsing, streaming and call quality) with the performance information accessible in real-time.

16th October 2020

How Mobile Operators Are Reclaiming the High Street

Metricell’s Beacons are cost-efficient, autonomous devices which test mobile service 24/7 in any location of interest. Customised for store owners and retail managers, these units test a range of activities (such as web browsing, streaming and call quality) with the performance information accessible in real-time.

Metricell’s Beacon units are autonomous network monitors. Customisable test scripts allow those looking after retail connectivity to test the network all year round and access the performance information through fast, user friendly online software and dashboards.

2nd October 2020

Why Mobile is Essential for the Resurgence of the High Street

Metricell’s Beacon units are autonomous network monitors. Customisable test scripts allow those looking after retail connectivity to test the network all year round and access the performance information through fast, user friendly online software and dashboards.

9th September 2020

Is It Time For a “Less is More” Approach To Web Mapping?

MetriMaps can provide businesses with maps styled to the needs of their brand and users which display just the information pertinent to the use case such as routes, buildings, coverage layers, outage reports, or any other required geospatial information.

Metricell is working with network operators, enterprises and government functions to provide a bespoke Map API. Drawing on a wealth of experience with web-based geospatial software, we’re pleased to provide a range of easily customisable maps for any number of use cases.

12th August 2020

Are Your Maps Keeping You On The Road to Efficiency?

Metricell is working with network operators, enterprises and government functions to provide a bespoke Map API. Drawing on a wealth of experience with web-based geospatial software, we’re pleased to provide a range of easily customisable maps for any number of use cases.

Asses in-building coverage and map network experience directly against floorplans with Surveyor. This can help to improve connectivity and identify problem areas to make targeted, cost-efficient improvements to in-building service.

23rd July 2020

The Challenge of Improving In-Building Experience for Enterprises

Asses in-building coverage and map network experience directly against floorplans with Surveyor. This can help to improve connectivity and identify problem areas to make targeted, cost-efficient improvements to in-building service.

Our consulting team, working in conjunction with analysis tools, can help both operators and facilities managers gain greater insight into in-building service by mapping received service directly against floor plans and blueprints.

10th July 2020

The Need to Understand Connectivity in an Evolving Workspace

Our consulting team, working in conjunction with analysis tools, can help both operators and facilities managers gain greater insight into in-building service by mapping received service directly against floor plans and blueprints.

Drive a range of improvements from both an operational and customer satisfaction perspective all through the improvement of access to information whether via a live agent or self-service avenue.

29th June 2020

Why Customer Care is Increasingly Dependent on Collaboration

Drive a range of improvements from both an operational and customer satisfaction perspective all through the improvement of access to information whether via a live agent or self-service avenue.

Web-based software such as SmartTools can help to support remote teams by centralising and presenting a wealth of data within a single interface accessible for anyone who needs it.

9th June 2020

Connecting Remote Teams Through Collaboration and Communication

Web-based software such as SmartTools can help to support remote teams by centralising and presenting a wealth of data within a single interface accessible for anyone who needs it.

When is the network busiest? Which apps are most popular? Crowdsourced data can help you understand subscriber experience and behaviour.

22nd May 2020

3 Key Ways Crowd Data Can Help You Today… and into Tomorrow

When is the network busiest? Which apps are most popular? Crowdsourced data can help you understand subscriber experience and behaviour.

MVNO’s need insight into network performance and experience for their customers and to find out if the host network is meeting SLAs. This is where crowdsourcing can help.

7th May 2020

How Crowdsourcing Can Improve Experience and Performance Insight for MVNOs

MVNO’s need insight into network performance and experience for their customers and to find out if the host network is meeting SLAs. This is where crowdsourcing can help.

The importance of connectivity is at an all-time high. Operators need to gain data to diagnose network issues and improve experience. Learn more about our crowd sourcing capabilities.

1st May 2020

Keeping Testing Going During Times of Restricted Mobility

The importance of connectivity is at an all-time high. Operators need to gain data to diagnose network issues and improve experience. Learn more about our crowd sourcing capabilities.

Dependency on the internet and voice services has increased exponentially. Mobile operators need fast digital network status information for customer service channels.

8th April 2020

The Importance of Network Status for a Locked Down Society

Dependency on the internet and voice services has increased exponentially. Mobile operators need fast digital network status information for customer service channels.

We’re working hard to support our customers and their operations throughout this uncertain period and we’re here to help you too. Get in touch with us here and we will happily send you some more information on Service Checker and discuss how to get you started.

27th March 2020

Our Pledge to Operators Around the World

We’re working hard to support our customers and their operations throughout this uncertain period and we’re here to help you too. Get in touch with us here and we will happily send you some more information on Service Checker and discuss how to get you started.

Metricell has vast experience with network monitoring for large-scale events including the Commonwealth Games, FIFA World Cup, Glastonbury Festival, Silverstone and Wimbledon. Our Beacon technology provides continuous insight into the real network experience at any key location.

21st February 2020

How can the hosts of the world’s largest sporting event ensure 5G connectivity?

Metricell has vast experience with network monitoring for large-scale events including the Commonwealth Games, FIFA World Cup, Glastonbury Festival, Silverstone and Wimbledon. Our Beacon technology provides continuous insight into the real network experience at any key location.

For network operators, the majority of customers would prefer a self-served, digital route to customer service. Metricell can help with your digital customer experience.

7th February 2020

2020 – The Year CX Overtakes Price and Product

For network operators, the majority of customers would prefer a self-served, digital route to customer service. Metricell can help with your digital customer experience.

We specialise in helping large businesses get Better Connected through the provision of user-friendly yet powerful testing solutions to continually monitor and plan around ever-evolving network needs.

23 January 2020

Why Enterprise Business Needs Greater Insight into Mobile Service

We specialise in helping large businesses get Better Connected through the provision of user-friendly yet powerful testing solutions to continually monitor and plan around ever-evolving network needs.

Are you an app developer looking for new ways to monetise your app? Our solution is simple to install, safe to use, invisible to users, and GDPR compliant. Find out more.

7th January 2020

Smartphone Stats Reveal an Exciting Future for App Owners

Are you an app developer looking for new ways to monetise your app? Our solution is simple to install, safe to use, invisible to users, and GDPR compliant. Find out more.

We’d like to take this opportunity to wish all of our customers, partners, staff and visitors all the best for this festive season. It’s been an excellent year and we’re excited to show you what will be coming up in 2020.‍

20th Dec 2019

Season’s Greetings from all of us at Metricell!

We’d like to take this opportunity to wish all of our customers, partners, staff and visitors all the best for this festive season. It’s been an excellent year and we’re excited to show you what will be coming up in 2020.‍

We believe that charity is an important cause, and take great pride in giving back to the local community. As we continue to grow our charity activity, we are sure to undertake more and more ambitious projects, all in the name of teamwork, fun and charity.

27th Sep 2019

Tough Mudder and Metricell's Commitment to Charity

We believe that charity is an important cause, and take great pride in giving back to the local community. As we continue to grow our charity activity, we are sure to undertake more and more ambitious projects, all in the name of teamwork, fun and charity.

Operators need access to usable data to successfully adopt and drive value from new activities such as advanced analytics, AI and automation. Siloed, inconsistent, or otherwise "dirty" data can be a huge barrier to digital transformation.

13th Sep 2019

"Dirty Data" - No Longer A Dirty Secret

Operators need access to usable data to successfully adopt and drive value from new activities such as advanced analytics, AI and automation. Siloed, inconsistent, or otherwise "dirty" data can be a huge barrier to digital transformation.

A live service checker not only helps unlock a new source of experience data, it also provides an autonomous and robust support channel to support 1st line customer network queries.

25th Aug 2019

Why Network Operators Should Listen To The "Wisdom of the Crowd"

A live service checker not only helps unlock a new source of experience data, it also provides an autonomous and robust support channel to support 1st line customer network queries.