28th February 2024
The telecommunications industry is constantly evolving, and customer care is no exception. As customer expectations change and technology advances, telecom companies are looking for new ways to provide efficient and effective customer service.
14th February 2024
Telecom customer service is often rated poorly by consumers, but AI is changing the game by providing instant diagnoses, empowering agents, offering 24/7 self-service, and creating a seamless omnichannel experience.
30th January 2024
AI is revolutionising network operations for telecom providers by enabling data-driven insights, automation, and real-time decision-making, leading to improved network performance, cost savings, and customer experience.
20th December 2023
Telecom providers grapple with substantial challenges in delivering an enhanced customer care experience. The surge in subscriber call-ins, coupled with high staff turnover rates and the introduction of new services and use cases, has hindered progress.
29th November 2023
In the ever-evolving landscape of emergency services, reliable and advanced communication networks are crucial for effective first-responder operations.
11th October 2023
Status Checker AI: A game-changer for network management and digital customer care. This innovative AI solution empowers operators with proactive insights, automates customer interactions, and elevates digital care experiences.
12th September 2023
Meet our Music-loving Mathematician! Learn about his journey, favourite projects, and the motivation that drives him. Don't miss out on his top work perk and valuable advice for aspiring Metricell team members. Read on to uncover it all!
10th August 2023
In today's highly connected world, reliable network coverage is essential for both individuals and businesses. Local authorities play avital role in ensuring that their communities have access to efficient and high-quality communication networks.
26th June 2023
A new government initiative is poised to propel the UK's connectivity to unprecedented heights by the end of 2030. And with 5G NSA not looking at taking off any time soon, both the government and business leaders recognise where the true value and ambition within the UK telecoms industry belongs.