Blog Posts

Understanding Service Experience Across Rail Routes

Our capabilities for improving connectivity on train lines are contributing towards wider connectivity goals in the UK and around the world.

Read More

Innovation in Customer Service Can Help MVNOs Stand Out in a Competitive Market

Embracing digital channels which prioritise automation and self-service can bring fast value to a range of customer satisfaction and call centre KPIs whether via live service checkers on an MVNO’s website or intuitive service software for contact centre personnel.

Read More

Proactive Service Improvement & Management for Enterprise Customers

With growing competition from other providers and emerging capabilities for the deployment of private networks within corporate real estate, it is imperative that operator teams have the insight they need to proactively manage enterprise mobile needs.

Read More

Why It’s Time To Take Control Of Your Crowdsourcing

Crowdsourcing has become a crucial data source for service providers looking to understand their customer’s experience and prioritise improvements. We work with network operators to provide a fast and flexible process which is fully automated and allows them to bring crowd initiatives into a controlled system.

Read More

The Importance of Prioritising Innovation in Telecoms

A key area that operators can look to invest in is within Digital Customer experience, especially within the context of service. While the reputation of service from mobile operators has improved over the past few years, there’s clearly more ground to gain.

Read More

Benchmarking and The Building of A National View of Mobile Experience

Which is the best mobile network in Germany? Metricell teamed up with Dalmus Commerical Consulting to participate in Smartphone Magazine's benchmarking report.

Read More

Optimism for Telecoms in 2021... Despite the Challenges of 2020

Metricell’s GIS capabilities are helping operators to visualise networks with a keen focus on data centralisation and collaboration between teams.

Read More

GIS and Spatial Analysis: Celebrating the History Behind Our New SmartTools

Having specialised in GIS solutions for over 14 years, the latest iteration of our tools brings a range of new features to our flagship software suite. With 3D visualisation, collaborative functionality and a whole new range of mapping customisation capabilities, we’re confident our new innovations will provide a positive contribution to the world of GIS.

Read More

How Mobile Operators Are Reclaiming the High Street

Metricell’s Beacons are cost-efficient, autonomous devices which test mobile service 24/7 in any location of interest. Customised for store owners and retail managers, these units test a range of activities (such as web browsing, streaming and call quality) with the performance information accessible in real-time.

Read More

Why Mobile is Essential for the Resurgence of the High Street

Metricell’s Beacon units are autonomous network monitors. Customisable test scripts allow those looking after retail connectivity to test the network all year round and access the performance information through fast, user friendly online software and dashboards.

Read More

Is It Time For a “Less is More” Approach To Web Mapping?

MetriMaps can provide businesses with maps styled to the needs of their brand and users which display just the information pertinent to the use case such as routes, buildings, coverage layers, outage reports, or any other required geospatial information.

Read More

Are Your Maps Keeping You On The Road to Efficiency?

Metricell is working with network operators, enterprises and government functions to provide a bespoke Map API. Drawing on a wealth of experience with web-based geospatial software, we’re pleased to provide a range of easily customisable maps for any number of use cases.

Read More

The Challenge of Improving In-Building Experience for Enterprises

Asses in-building coverage and map network experience directly against floorplans with Surveyor. This can help to improve connectivity and identify problem areas to make targeted, cost-efficient improvements to in-building service.

Read More

The Need to Understand Connectivity in an Evolving Workspace

Our consulting team, working in conjunction with analysis tools, can help both operators and facilities managers gain greater insight into in-building service by mapping received service directly against floor plans and blueprints.

Read More

Why Customer Care is Increasingly Dependent on Collaboration

Drive a range of improvements from both an operational and customer satisfaction perspective all through the improvement of access to information whether via a live agent or self-service avenue.

Read More

Connecting Remote Teams Through Collaboration and Communication

Web-based software such as SmartTools can help to support remote teams by centralising and presenting a wealth of data within a single interface accessible for anyone who needs it.

Read More

3 Key Ways Crowd Data Can Help You Today… and into Tomorrow

When is the network busiest? Which apps are most popular? Crowdsourced data can help you understand subscriber experience and behaviour.

Read More

How Crowdsourcing Can Improve Experience and Performance Insight for MVNOs

MVNO’s need insight into network performance and experience for their customers and to find out if the host network is meeting SLAs. This is where crowdsourcing can help.

Read More

Keeping Testing Going During Times of Restricted Mobility

The importance of connectivity is at an all-time high. Operators need to gain data to diagnose network issues and improve experience. Learn more about our crowd sourcing capabilities.

Read More

The Importance of Network Status for a Locked Down Society

Dependency on the internet and voice services has increased exponentially. Mobile operators need fast digital network status information for customer service channels.

Read More

Our Pledge to Operators Around the World

We’re working hard to support our customers and their operations throughout this uncertain period and we’re here to help you too. Get in touch with us here and we will happily send you some more information on Service Checker and discuss how to get you started.

Read More

How can the hosts of the world’s largest sporting event ensure 5G connectivity?

Read More

2020 – The Year CX Overtakes Price and Product

For network operators, the majority of customers would prefer a self-served, digital route to customer service. Metricell can help with your digital customer experience.

Read More

Why Enterprise Business Needs Greater Insight into Mobile Service

We specialise in helping large businesses get Better Connected through the provision of user-friendly yet powerful testing solutions to continually monitor and plan around ever-evolving network needs.

Read More

Smartphone Stats Reveal an Exciting Future for App Owners

Are you an app developer looking for new ways to monetise your app? Our solution is simple to install, safe to use, invisible to users, and GDPR compliant. Find out more.

Read More

Season’s Greetings from all of us at Metricell!

Read More

Tough Mudder and Metricell's Commitment to Charity

We believe that charity is an important cause, and take great pride in giving back to the local community. As we continue to grow our charity activity, we are sure to undertake more and more ambitious projects, all in the name of teamwork, fun and charity.

Read More

"Dirty Data" - No Longer A Dirty Secret

Operators need access to usable data to successfully adopt and drive value from new activities such as advanced analytics, AI and automation. Siloed, inconsistent, or otherwise "dirty" data can be a huge barrier to digital transformation.

Read More

Why Network Operators Should Listen To The "Wisdom of the Crowd"

A live service checker not only helps unlock a new source of experience data, it also provides an autonomous and robust support channel to support 1st line customer network queries.

Read More