August 14, 2022
Join us in wishing Metricell a very Happy 15th Birthday for tomorrow! We have have come a long way in recent years, and we can't wait to celebrate many more together.
May 29, 2022
Unlocking the future of network performance and the customer experience with digital self-service, reducing the strain on network call centres and focusing on optimisation. Read more to find out how Service checker is truly digitising the customer experience.
May 12, 2022
Metricell are excited to announce we have won Leading Providers of Geospatial Intelligence Solutions 2022 as part of the 6th annual UK Enterprise Awards hosted by SME News
April 1, 2022
This month EE have renewed with Metricell for another year. This renewal covers Support and Hosting for NEST as well as renewing their NetLogger Managed Service.
October 11, 2021
Customer expectations and the customer call centre experience has significantly changed in the last couple of years. Covid has been one of the large contributing factors that has brought to light the importance of the call centre, and how they must adapt to meet the changes in customer behaviour and expectations.
March 17, 2021
Embracing digital channels which prioritise automation and self-service can bring fast value to a range of customer satisfaction and call centre KPIs whether via live service checkers on an MVNO’s website or intuitive service software for contact centre personnel.
January 27, 2021
A key area that operators can look to invest in is within Digital Customer experience, especially within the context of service. While the reputation of service from mobile operators has improved over the past few years, there’s clearly more ground to gain.
September 10, 2020
We’re pleased to announce that we’ve won the Innovation Award for Network Operator Collaboration Software and the Innovation Award for Geospatial Intelligence solutions from SME News.
June 29, 2020
Drive a range of improvements from both an operational and customer satisfaction perspective all through the improvement of access to information whether via a live agent or self-service avenue.
May 21, 2020
We are pleased to announce that Metricell has successfully passed the accreditation process for ISO 22301 - the globally recognised standard for business continuity.
April 21, 2020
It is with great pride today that we announce Metricell has been recognised with a 2020 Queen’s Award for Innovation.
April 8, 2020
Dependency on the internet and voice services has increased exponentially. Mobile operators need fast digital network status information for customer service channels.
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