Video Library

Over the last few years, Metricell’s software has helped network operators handle millions of customer trouble tickets, arising from a variety of network-related issues. Despite the range of customer reported problems, be it call drops, slow data speeds or poor mobile signal, the root causes typically boil down to known incidents, maintenance activities, or underlying problems with coverage.

In the rapidly evolving telecommunications industry, the race for superior customer service is intensifying. Network operators are under constant pressure to innovate and deliver exceptional experiences to retain and grow their subscriber base.

The ability to compare and benchmark network performance not only provides invaluable insights into your own network's capabilities but also reveals where you stand in relation to your competitors. Well, this is where Metricell's innovative approach to network benchmarking and competitive insights comes into play, transforming data into actionable intelligence for MNOs.

The growing complexity of Radio Access Networks, mobile network operators face the formidable challenges.

Learn how to navigate the complexities of ensuring the reliability and efficacy of the UK's mission-critical broadband network.

We host a wide range of fundraising charity events and this year we have been supporting Chestnut Tree House, Horsham Matters and ABC Animal Sanctuary.

Stop the call centre chaos and take control of network issues with Metricell’s Automated Self Care, the solution that transforms network problem reporting by empowering your subscribers to self-report issues.

Reporting a network problem couldn’t be easier for subscribers with the capability to issue a report via multiple devices or platforms.

Harness the power of artificial intelligence to swiftly address customer queries, streamline complaint resolutions, and enhance their overall level of service quality.