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Digital Self Care

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Automated Self Care

Stop the call centre chaos and take control of network issues with Metricell’s Automated Self Care, the solution that transforms network problem reporting by empowering your subscribers to self-report issues.

Digital Self Care

Reporting a network problem couldn’t be easier for subscribers with the capability to issue a report via multiple devices or platforms.

Fully Digital Self Care

Harness the power of artificial intelligence to swiftly address customer queries, streamline complaint resolutions, and enhance their overall level of service quality.

Status Checker AI: The Future of Customer Service

Watch our video to see how this innovative AI solution empowers operators with proactive insights, automates customer interactions, and elevates digital care experiences.

Service Checker

Web-based interface, Service Checker is designed for operators to use on their website allowing customers to instantly access information about live network status in any location of interest.

Service Checker and SmartAgents - Celcom Case Study

See how Celcom is accelerating service speed and cutting costs by moving the contact centre to a more proactive, digital model for communications and customer care.

Celcom Case Study - Aptus

Celcom have been using Metricell's CrowdScore for the benefit of Network Operations and Customer Care.

Innovation in Customer Service Can Help MVNOs Stand Out in a Competitive Market

MVNOs can benefit from a range of digital contact centre capabilities we provide which are proven to make fast improvements for both customer service experience and operational metrics.

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