AIDA empowers mobile users to instantly diagnose device and network issues, offering AI-powered, step-by-step guidance to resolve them. If support is still needed, all diagnostic results are shared with your customer support and network teams to help streamline any investigation.
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AI Device Assistance (AIDA for short) is Metricell’s intelligent self-care solution that enables mobile users to diagnose and resolve network and device issues directly from their smartphones. Designed to reduce support volumes and boost customer satisfaction, AIDA combines device telemetry, live network data and guided AI-driven troubleshooting.
Available as a standalone app or integrated via SDK into an operator’s existing application, AIDA runs automated tests across device settings, SIM status, location, signal, data speeds and more to identify the root cause of connectivity issues. AI interprets these results in context, delivering clear, personalised steps to help users fix problems independently - avoiding the need to contact support.
If escalation is needed, users can report the issue and share additional feedback. All diagnostic results and crowdsourced metadata are passed directly to the operator via Metricell’s SmartTools platform, giving agents full visibility into the user’s experience and actions considered. This reduces call handling time, avoids repetition, improves first-contact resolution and overall customer satisfaction.
Fully configurable for Android and iOS, AIDA enhances digital engagement, relieves pressure on call centres and provides operators with valuable crowdsource intelligence to improve network and service performance.
Performs 20+ device checks covering SIM, signal, data, settings and location to diagnose issues effectively
Integrated with network status and coverage checker APIs to enhance AI responses and provide informed, consistent guidance
Combines self-care with crowdsourcing, capturing millions of daily telephony samples for network insight
Deployed via SDK, making AIDA instantly accessible within existing account or billing apps
Supports Android and iOS, with full customisation to align with your operational workflows
Improves digital engagement, shifting support traffic from call centers to self-service channels
