Automated Network Investigator (ANI for short) boosts root cause analysis by combining automation software with real-time network and customer data. Whether plugged into a live feed of inbound customer complaints or used by engineers for site or area-based diagnostics, ANI rapidly interprets, analyses and summarises the cause of any identified network issue.
ANI is a powerful automation feature within Metricell’s SmartTools platform, built on our deep experience working with complex operator datasets. It transforms traditional root cause analysis (RCA) and troubleshooting into a faster, fully-autonomous process, reducing reliance on manual investigation and accelerating time to resolution.
Using automated data correlation and proprietary algorithms, ANI processes large volumes of input data, from OSS KPIs and fault data, to crowdsource metrics and customer complaints; to pinpoint the true source of performance issues. Whether the cause is degraded site performance, a coverage gap or a localised anomaly, ANI delivers clear, actionable insights. The benefits of ANI can be bolster further when deployed with Metricell’s powerful AI-overlay which will contextualise and interpret ANI’s findings for specific audiences: the customer, a contact centre employee or network engineer.
Available as part of SmartTools or integrated directly into third-party systems via an API, ANI continuously monitors the network and interprets multiple data streams in real time. This proactive approach helps operators detect issues earlier, resolve them faster and maintain a more reliable service for customers, all while easing the operational load on engineering and support teams.
Identifies root cause in near real-time using automated, AI-powered analysis
Seamlessly integrated with SmartTools or other internal systems via APIs
Supports both mobile and fixed networks with full customiseability
Prioritises incidents based on impact, helping focus resources effectively
Reduces reliance on manual triage and technical escalations
Link ANI into AI for tailored interpretation of troubleshooting and triage findings
