Blog Posts

8th July 2024

In the rapidly evolving telecommunications industry, the race for superior customer service is intensifying. Network operators are under constant pressure to innovate and deliver exceptional experiences to retain and grow their subscriber base. Read all about taking competitive advantage with Metricell.

10th June 2024

In the dynamic landscape of 4G and 5G networks, staying ahead of the competition is paramount for mobile network operators. The ability to compare and benchmark network performance not only provides invaluable insights into your own network's capabilities but also reveals where you stand in relation to your competitors.

20th May 2024

In today’s fast-paced digital world, the performance and reliability of 4G and 5G networks are under the microscope more than ever before. However, with the growing complexity of Radio Access Networks, mobile network operators face the formidable challenges.

22nd April 2024

Discover the essence of true network reliability in the digital age with Metricell. Explore our blog to uncover the critical role of independent assurance in mission-critical broadband networks.

19th March 2024

Network operators need happy customers and good network performance to succeed. Metricell offers a system to achieve this by using real measurements instead of predictions.

28th February 2024

The telecommunications industry is constantly evolving, and customer care is no exception. As customer expectations change and technology advances, telecom companies are looking for new ways to provide efficient and effective customer service.

14th February 2024

Telecom customer service is often rated poorly by consumers, but AI is changing the game by providing instant diagnoses, empowering agents, offering 24/7 self-service, and creating a seamless omnichannel experience.

30th January 2024

AI is revolutionising network operations for telecom providers by enabling data-driven insights, automation, and real-time decision-making, leading to improved network performance, cost savings, and customer experience.

20th December 2023

Telecom providers grapple with substantial challenges in delivering an enhanced customer care experience. The surge in subscriber call-ins, coupled with high staff turnover rates and the introduction of new services and use cases, has hindered progress.