Metricell | Blog

What does 5G really mean for critical communications?

21st January 2022

So, what does 5G really mean for critical comms? We address some of the questions raised around new use cases, benefits and impacts of 5G on critical communications.

The New Emergency Services Network: Critical communications and the world’s longest drive test

14th December 2021

The Home Office led, cross-government initiative to deliver a new Emergency Services Network (ESN) critical communications system is underway, and we at Metricell couldn’t be happier in being a part of this.

Geospatial Intelligence: Why tool consolidation is a business no-brainer

22nd November 2021

Organisations are prioritising the reduction of their network management solutions. A fully integrated, unified tool strategy is the key aspiration for many companies.

The Customer Journey; Are We On The Right Track?

11th October 2021

Customer expectations and the customer call centre experience has significantly changed in the last couple of years. Covid has been one of the large contributing factors that has brought to light the importance of the call centre, and how they must adapt to meet the changes in customer behaviour and expectations.

Why 5G and Private Networks are securing business continuity

21st July 2021

Private networks securing business continuity. Near real-time performance insights into your telecommunications at any location.

Understanding Service Experience Across Rail Routes

27th April 2021

Our capabilities for improving connectivity on train lines are contributing towards wider connectivity goals in the UK and around the world.

Innovation in Customer Service Can Help MVNOs Stand Out in a Competitive Market

17th March 2021

Embracing digital channels which prioritise automation and self-service can bring fast value to a range of customer satisfaction and call centre KPIs whether via live service checkers on an MVNO’s website or intuitive service software for contact centre personnel.

Why It’s Time To Take Control Of Your Crowdsourcing

4th February 2021

Crowdsourcing has become a crucial data source for service providers looking to understand their customer’s experience and prioritise improvements. We work with network operators to provide a fast and flexible process which is fully automated and allows them to bring crowd initiatives into a controlled system.

The Importance of Prioritising Innovation in Telecoms

27th January 2021

A key area that operators can look to invest in is within Digital Customer experience, especially within the context of service. While the reputation of service from mobile operators has improved over the past few years, there’s clearly more ground to gain.

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