The Customer Journey; Are We On The Right Track?
11th October 2021
Customer expectations and the customer call centre experience has significantly changed in the last couple of years. Covid has been one of the large contributing factors that has brought to light the importance of the call centre, and how they must adapt to meet the changes in customer behaviour and expectations.
Why 5G and Private Networks are securing business continuity
21st July 2021
Private networks securing business continuity. Near real-time performance insights into your telecommunications at any location.
Understanding Service Experience Across Rail Routes
27th April 2021
Our capabilities for improving connectivity on train lines are contributing towards wider connectivity goals in the UK and around the world.
Innovation in Customer Service Can Help MVNOs Stand Out in a Competitive Market
17th March 2021
Embracing digital channels which prioritise automation and self-service can bring fast value to a range of customer satisfaction and call centre KPIs whether via live service checkers on an MVNO’s website or intuitive service software for contact centre personnel.
Proactive Service Improvement & Management for Enterprise Customers
25th February 2021
With growing competition from other providers and emerging capabilities for the deployment of private networks within corporate real estate, it is imperative that operator teams have the insight they need to proactively manage enterprise mobile needs.
Why It’s Time To Take Control Of Your Crowdsourcing
4th February 2021
Crowdsourcing has become a crucial data source for service providers looking to understand their customer’s experience and prioritise improvements. We work with network operators to provide a fast and flexible process which is fully automated and allows them to bring crowd initiatives into a controlled system.
The Importance of Prioritising Innovation in Telecoms
27th January 2021
A key area that operators can look to invest in is within Digital Customer experience, especially within the context of service. While the reputation of service from mobile operators has improved over the past few years, there’s clearly more ground to gain.
Benchmarking and The Building of A National View of Mobile Experience
7th January 2021
Which is the best mobile network in Germany? Metricell teamed up with Dalmus Commercial Consulting to participate in Smartphone Magazine's benchmarking report.