30th January 2024
AI-powered technology plays a pivotal role in shaping the growth and efficiency of network operators in the ever-evolving telecommunications industry. The integration of artificial intelligence brings a transformative edge by enabling operators to harness the power of data analytics and automation. These solutions provide real-time insights into network performance, allowing operators to identify bottlenecks, optimise resources, and proactively address potential issues. As the volume of data generated within networks continues to surge, AI empowers operators to efficiently manage and extract valuable information, contributing to improved decision-making processes and cost savings.
According to a recent Frost & Sullivan report, AI is expected to become the core technology in telecommunications services.
The report also found that telcos see improved customer experience and optimised network operations as the top two benefits of integrating AI into their operations—named by 71% and 63% of surveyed telcos respectively.
What issues and challenges do telecom providers experience?
1. Data silos – Many solutions have a lack of collaborative capabilities which hold operators back.
2. Data warehouse – 1st generation solutions cannot meet today’s requirements or data quantities.
3. Not real-time – Slow data collection can lead to inaccurate and out of date data.
4. Latest technologies - Small cells, 5G and other evolution mean older tools are unsuited for planning & other changed processes.
5. Manual processes - Manually collecting data, loading from device into a CSV and then post-processing the data can take days if not weeks.
Metricell's advanced AI solutions are designed to revolutionise network operations and elevate business performance for network operators of any size.
Our videos on the Fully Digital and Automated Self Care solutions demonstrate how operators can eliminate the necessity for multiple toolsets, which often yield slow and fragmented datasets. Extracting essential network information from such tools can be time-consuming and expensive.
Why choose Metricell’s AI-powered solutions?
Metricell's commitment to innovation and excellence positions our AI solutions as a catalyst for your network's success. Join leading operators worldwide who have already embraced the power of AI to drive unparalleled efficiency and enhanced optimisation for their networks.
Find out more about Metricell's AI Solutions today to explore how our award-winning technology can transform your network operations.
28th February 2024
The telecommunications industry is constantly evolving, and customer care is no exception. As customer expectations change and technology advances, telecom companies are looking for new ways to provide efficient and effective customer service.
14th February 2024
Telecom customer service is often rated poorly by consumers, but AI is changing the game by providing instant diagnoses, empowering agents, offering 24/7 self-service, and creating a seamless omnichannel experience.
20th December 2023
Telecom providers grapple with substantial challenges in delivering an enhanced customer care experience. The surge in subscriber call-ins, coupled with high staff turnover rates and the introduction of new services and use cases, has hindered progress.