September 16, 2024
The telecommunications industry is undergoing a shift with the rise of Artificial Intelligence (AI). With increasing customer demands and network complexity, telcos are seeking innovative ways to streamline operations and deliver superior customer service.
August 6, 2024
Over the last few years, Metricell’s software has helped network operators handle millions of customer trouble tickets, arising from a variety of network-related issues. Despite the range of customer reported problems, be it call drops, slow data speeds or poor mobile signal, the root causes typically boil down to known incidents, maintenance activities, or underlying problems with coverage.
July 8, 2024
In the rapidly evolving telecommunications industry, the race for superior customer service is intensifying. Network operators are under constant pressure to innovate and deliver exceptional experiences to retain and grow their subscriber base. Read all about taking competitive advantage with Metricell.
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July 8, 2024
AIDA represents the next generation of self-care solutions, utilising AI which has been built using millions of telecommunications data inputs.
June 10, 2024
In the dynamic landscape of 4G and 5G networks, staying ahead of the competition is paramount for mobile network operators. The ability to compare and benchmark network performance not only provides invaluable insights into your own network's capabilities but also reveals where you stand in relation to your competitors.
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May 31, 2024
We are happy to announce that Metricell are the winners of the SME Business Elite Awards for Best Wireless Communication Network Management 2024.
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May 20, 2024
In today’s fast-paced digital world, the performance and reliability of 4G and 5G networks are under the microscope more than ever before. However, with the growing complexity of Radio Access Networks, mobile network operators face the formidable challenges.
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May 10, 2024
We proudly supported Horsham Matters with their annual Charity Chase fundraiser. We extend our heartfelt thanks to everyone who participated, supported, and donated.
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April 22, 2024
Discover the essence of true network reliability in the digital age with Metricell. Explore our blog to uncover the critical role of independent assurance in mission-critical broadband networks.
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April 6, 2024
Metricell supports the merger of Celcom and Digi Networks in Malaysia, now forming CelcomDigi. We recognise the significant benefits it brings to the telecommunications landscape.
March 19, 2024
Network operators need happy customers and good network performance to succeed. Metricell offers a system to achieve this by using real measurements instead of predictions.
February 28, 2024
The telecommunications industry is constantly evolving, and customer care is no exception. As customer expectations change and technology advances, telecom companies are looking for new ways to provide efficient and effective customer service.
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