4th February 2021
Crowdsourcing has become a crucial data source for service providers looking to understand their customer’s experience and prioritise improvements. The continued influx of this information is set to face challenges in 2021 however, with Google demanding detailed justification for the collection of background location collection from mobile apps from the 31st March.
Many developers are electing to turn background location collection off altogether in order to prevent their applications being penalised or otherwise delisted from the Play Store. For operators, this is going to have a negative impact on the amount of samples coming from their existing third party crowd data providers.
The good news is that operators can look to implement their own route to crowdsourcing by integrating a lightweight SDK into their existing billing and VAS applications whilst remaining compliant with required data and privacy guidelines. We work with our customers to provide a fast and flexible process which is fully automated and allows them to bring crowd initiatives into a controlled ecosystem, and under direct control.
See the video to learn more and get in touch with us today to keep this vital information flowing into your systems and processes.
23rd May 2022
Unlocking the future of network performance and the customer experience with digital self-service, reducing the strain on network call centres and focusing on optimisation. Read more to find out how Service checker is truly digitising the customer experience.
25th April 2022
Network operators heavily rely upon customer experience data to not only help improve their own subscriber network performance, but to also optimize their own internal business processes, improve investment strategies and protocols from within. Data is inescapable, but it is how we choose to benefit from it that really matters.