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AIDA represents the next generation of self-care solutions, utilising AI which has been built using millions of telecommunications data inputs. It is tailor-made to help subscribers overcome their connectivity problems, without the need to contact their service provider. They can troubleshoot and resolve network issues independently, significantly reducing the need for traditional customer support channels.
AIDA is designed to reside on end subscriber devices, with a powerful backend platform, SmartTools, to manage and enrich the data. It can be deployed as a standalone application for iOS and Android, integrated into an existing application and/or integrated into the network operator’s website, chat bots or a call centre IVR.
