25th February 2021
It’s no secret that businesses are increasingly turning to mobile to support workforces with a continually diversifying range of considerations – whether due to lockdown restrictions, flexible working arrangements, or business travel requirements. This trend is set to continue as businesses supply their employees with mobile devices to support their needs. Some recent research from the EU shows that 57% of employees in Sweden are now supplied with a corporate mobile phone with a number of large EU member states not far behind.
With this dependency set to continue growing for both employee mobility and the demands of the physical corporate facilities, operators need to ensure they are providing a strong service to keep these customers retained. With growing competition from other providers and emerging capabilities for the deployment of private networks within corporate real estate, it is imperative that operator teams have the insight they need to proactively manage enterprise mobile needs.
As well as serving over 80 million subscribers across Russia, Belarus and Armenia, MTS enjoy a wide portfolio of corporate accounts across a variety of industries. MTS recognised the need for this insight and looked to gain proactive monitoring capabilities to continue building a positive relationship with these accounts.
• Pinpoint times of day where office locations experienced signal drops
• Identify sections of roads with low support for conference calls and other mobile activities conducted by VIP clients
• Ensure compliance with SLAs and implementing Beacons for investigating and monitoring any areas of complaint
For more information, request a copy of our case study here.
27th March 2023
In today's fast-paced world, businesses and organisations must rely upon technology to stay ahead of the competition, streamline internal processes and monetise where possible. This means that the solutions they require must be fully customisable and flexible in adapting to their needs.
7th February 2023
Yes, it is true that in today's world, customer focus is a critical factor in successful business and smart city planning. And there are a multitude of avenues that need to be considered before any project can go ahead, such as infrastructure, technology, transport, housing, public services and security to name a few. Furthermore, hindsight is a wonderful thing, and we must learn from our past mistakes if our smart cities are to be a success for the future.
18th October 2022
Our data is a crucial component to many types of companies, especially network operators. Not only because it helps them understand the customer experience, but also how to help streamline their own business processes and create growth and new revenue streams.