Great news this month as Metricell successfully passes the accreditation process for two globally recognised business standards.
The ISO 9001 standard lays out the framework for a quality management system designed to ensure consistency in the delivery of quality products and services to customers. Becoming certified for this standard required rigorous assessment of how we meet quality, customer and regulatory requirements across our product and services portfolio. Marketing’s recent SmartTools user survey really showed how we are taking customer feedback on, and our Service Desk structure also worked in our favour during our week long audit.
ISO 27001 is an addition to 9001 that provides a detailed specification for an information security management system (ISMS). This framework incorporates legal, physical and technical controls involved in the storage, processing and risk management of information handling and management.
Our IT team have done an incredible job in helping us to meet these expectations and well done to all involved for this fantastic result!
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