March 21, 2018

Crowd Sourced Data – Your 2018 Guide

Your 2018 Guide to Crowd Sourcing & Network Optimisation Along with the launch of our new...  read more

Posted by Oliver King
August 23, 2017

Why Network Experience Issues Can Destroy Your FCR

Which KPIs are your key priorities for your contact centre operations? Whether you're looking at...  read more

Posted by Faisal Ahmed
May 31, 2017

CEM: “It’s Time To See It As A Process…Not a Platform”

Tom Staniland Managing Director Customer experience management: "It's Time To See It As A Process...  read more

Posted by Faisal Ahmed
April 28, 2017

Understanding Subscriber Experience: A Crucial Differentiator for Middle Eastern Operators

The mobile economy in the Middle East and North Africa has been undergoing massive growth over the...  read more

Posted by Faisal Ahmed
February 24, 2017

Moving Towards Smarter CAPEX in an Age of Austerity

Improve both capacity, coverage and quality: is the challenge delivered to operators around the world. Keeping-up...  read more

Posted by Faisal Ahmed
December 10, 2016

The Mobile Network Service Revolution

Did you know that the majority of calls coming into an operator's call centre are...  read more

Posted by Faisal Ahmed
November 10, 2016

How Differences in Pakistan’s Mobile Use Served to Highlight Our Similarities

Thanks to my role in Presales, I've been privileged to travel to various parts of...  read more

Posted by Faisal Ahmed