1st April 2022

EE Renewal

This month EE have renewed with Metricell for another year. This renewal covers Support and Hosting for NEST as well as renewing their NetLogger Managed Service.

NEST is a customer experience management platform, used by over 3,000 call centre agents as well as millions of customers through the website. It collates a number of data feeds to provide live network status information and allows users to self-serve network information while empowering agents with the data they need to handle calls as efficiently as possible.

NetLogger crowdsources mobile network information from users of the MyEE application to provide measured coverage information into SmartTools. Recently, we have included Data Experience Testing and Speed Testing to the NetLogger programme, and we look forward to seeing how we can continue to develop this over the next year.

Related News

Network Quality of Service Benchmarking for Cambridgeshire County Council

16th June 2023

In an exciting collaboration, and as part of the Connecting Cambridgeshire project, Cambridgeshire County Council has commissioned Metricell to conduct a comprehensive benchmarking project to assess the wireless mobile network coverage in the Cambridgeshire and Peterborough districts.

Metricell and New Partner Grass2Route Tackle Low Connectivity Areas in Malaysia

3rd October 2022

We are happy to announce Metricell and new partner, Grass2Route (G2R) are working alongside the Malaysian Government, helping to address network monitoring requirements within low connectivity areas such as rural and educational settings like local schools and low income housing programmes.

Metricell Are Awarded New Digital Asset Management Platform Pilot

9th February 2022

Metricell are pleased to have been selected for the Digital Connectivity Infrastructure Accelerator (DCIA) project, a government initiative which allowed local authorities to bid for funding to develop and implement digital asset management solutions.

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