Celcom have launched their Network Service Checker onto their Live website today, representing the first such deployment in the Malaysian market. Utilising Metricell’s award winning technology, Celcom aim to become more transparent with their customers by allowing them to query the network status at locations important to them.
The launch of Service Checker compliments Celcom’s recent release of their SmartAgents deployment, utilising network information across multiple touch points to better serve their customers both in the contact centre and online.
