7th January 2021
Building on our experience with nationwide testing and benchmarking projects, we’re proud to be a part of Smartphone magazine’s recent benchmarking project across Germany. Working alongside Dalmus Consulting, we provided our AutoMobile drive test units to evaluate the country’s three largest mobile network operators.
The AutoMobiles travelled over 15,000kms around Germany rating Deutsche Telekom, Vodafone and O2 across metrics including video, gaming and voice experience as well as data speeds, coverage and customer sentiment. The hundreds of thousands of data points collected in just a matter of months helped to provide independent insight into service provision for German consumers.
For more information, see our accompanying video or learn more via the links below.
23rd May 2022
Unlocking the future of network performance and the customer experience with digital self-service, reducing the strain on network call centres and focusing on optimisation. Read more to find out how Service checker is truly digitising the customer experience.
25th April 2022
Network operators heavily rely upon customer experience data to not only help improve their own subscriber network performance, but to also optimize their own internal business processes, improve investment strategies and protocols from within. Data is inescapable, but it is how we choose to benefit from it that really matters.