Autonomous Network Status API
Status Checker enables end customers to self-serve their network related complaints, reducing traffic going to the contact centre. This digital solution can be integrated across any touchpoint including: Website, IVR, Mobile App and Chatbot to name a few ensuring that your customers (or the public consumer) receive a consistent message, no matter which option they use to make contact.
Using the latest available information, the customer will be able to query the status of their expected service at a defined location and receive immediate feedback.
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Provide timely and accurate information to customers during a national, regional or site based outage.
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Empower all customers to self-serve and sign-up to location specific updates.
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Reduce the load on the contact centre and the need for technical escalations.
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Differentiate from your competition by becoming more transparent with your customer base.
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Utilise the data to understand emerging problems, impacting customers, but hidden within the network stats.
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Customer self-service checking capability to understand the expected real-time experience.
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Integration across any required voice and digital communication touchpoints.
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Automatic updates to proactively inform customers based on their own defined places.
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Flexible search terms, functions and enrichment available based on local conditions and data sources.
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Seamless deployment in-line with your security, designs and processes.
