This month EE have renewed with Metricell for another year. This renewal covers Support and Hosting for NEST as well as renewing their NetLogger Managed Service.
NEST is a customer experience management platform, used by over 3,000 call centre agents as well as millions of customers through the website. It collates a number of data feeds to provide live network status information and allows users to self-serve network information while empowering agents with the data they need to handle calls as efficiently as possible.
NetLogger crowdsources mobile network information from users of the MyEE application to provide measured coverage information into SmartTools. Recently, we have included Data Experience Testing and Speed Testing to the NetLogger programme, and we look forward to seeing how we can continue to develop this over the next year.