8th April 2020
With a third of the global population living under lockdown-style measures, our dependency on our connection to the internet and voice services has increased exponentially. With people facing heavy restrictions on their movement, communication channels to keep in touch with friends, work, family via both mobile and fixed internet are more important than they’ve ever been.
Providers are facing growing pressure to deliver the level of service consumers expect and are performing admirably under such tough conditions. Nokia noted effects as the lockdown began to take hold of a 300% growth in teleconferencing apps and a 400% growth in gaming as people began to lean even more heavily on their devices for both work and entertainment.
There is no question that the connectivity we have available to us is one of the biggest factors in how we’ve been able to respond to and cope with the pandemic, from a personal, professional and national standpoint. As a result, people are rightfully more concerned about network status than at any point before.
Any drop or even fluctuation in the service customers are expecting can lead to increased enquiries to contact centres who are facing the pressures on their operations as other businesses. Reduced work forces and higher levels of absences with people suffering from illness or caring for loved ones are understandably taking a heavy toll on the delivery of usual levels of customer service.
This time last year, digital customer service was important. Today it’s positively vital. Thankfully, there’s a quick and simple route to fast digital network status information for customer service channels and we want to provide it to you. To help both fixed line and mobile operators during this challenging period, we are offering a complementary version of our live Service Checker API for implementation into websites and mobile apps. This allows customers to query live network status, submit problem reports and register for automated updates all without needing to engage the contact centre.
With your support, we can help you implement this capability within a matter of weeks and it’s proven to bring fast improvements to both customer experience and operational performance. Many networks have already taken us up on our pledge to support operators during this time and we’re pleased to be doing our part to help keep the world Better Connected.
Email us here and we’ll send you a brief two-page overview to explain more about how Service Checker can help.
26th June 2023
A new government initiative is poised to propel the UK's connectivity to unprecedented heights by the end of 2030. And with 5G NSA not looking at taking off any time soon, both the government and business leaders recognise where the true value and ambition within the UK telecoms industry belongs.
27th March 2023
In today's fast-paced world, businesses and organisations must rely upon technology to stay ahead of the competition, streamline internal processes and monetise where possible. This means that the solutions they require must be fully customisable and flexible in adapting to their needs.
7th February 2023
Yes, it is true that in today's world, customer focus is a critical factor in successful business and smart city planning. And there are a multitude of avenues that need to be considered before any project can go ahead, such as infrastructure, technology, transport, housing, public services and security to name a few. Furthermore, hindsight is a wonderful thing, and we must learn from our past mistakes if our smart cities are to be a success for the future.