From digital service channels you can implement on your website, to contact centre software in use by thousands of agents around the world, we can help you bring fast benefits to KPIs such as FCR and PTC.
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With a focus on powerful integration and flexibility, we can help equip you with powerful geospatial interfaces that can integrate any amount of data sources for a variety of analytical and reporting use cases.
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With remote working on the rise, our software offers a range collaborative features, such as live messaging and view sharing, to help teams across departments and countries work better together.
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Maps are essential to a variety of business and customer-facing interfaces but many are over-spending for what they need. Our flexible base maps can be styled and customisable to your exact use cases at a lower cost when compared to other map providers on the market.
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Celcom Malaysia utilise our SmartAgents and Service Checker to reduce escalations by 50% and inbound calls to the contact centre by 60%.
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Hundreds of network professionals at O2’s UK HQ use SmartNetwork daily to manage a range of network improvement projects and gain fast insight into network health and performance.
Learn moreEvery business has different needs when it comes to identifying your connectivity needs for the future. Whether you’re planning for the future, or improving your current service, we have the capabilities to help you get better connected.
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Our expertise in data ingestion, processing and visualisation can help you to create a single source of network truth allowing a range of teams to access crowdsourced, OSS/BSS, NPS, maintenance, and any other information sets within a single interface.
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