Software Development

Software Support Engineer

Permanent / 37.5h / £ Competitive

We're looking for a Software Support Engineer to help with software releases to customer platforms and provide 3rd line support.

Job Description

Metricell is on a mission to deliver connectivity. We work with our customers in the telecommunications industry to design, deliver and manage wireless communication networks – with a shared ambition of achieving flawless network experience.

Do you want to make a big impact in a small amount of time? Are you a great team player with bags of self-motivation? If so, we want to hear from you!

We are offering exciting opportunities to join our award-winning technology company. Metricell is on an ambitious journey to supply its market-leading software to governments, network operators and everyday businesses across the globe, and we’d love you to be part of this.

Our entrepreneurial team shares a passion for technology and we provide a great environment for you to grow and develop your career. Together, we achieve breakthrough results for our clients. You will be expected to play your part, right from the start.

Your day to day responsibilities include:

· Identify and create additional Monitoring Metrics and thresholds to alert to potential issues with customer platforms

· Setup and configure wall dashboards displaying monitoring and key metrics

· Investigate monitoring alarms and take necessary action

· Assist will infrastructure related questions and setup

· Involvement with software releases to customer platforms

· Provide 3rd line support

· Identify and implement areas of automation

We require you to have:

· IT related background

· Knowledge of Windows security

· IIS setup and configuration

· Good knowledge of TSQL querying

· Fluent written and spoken English

· Flexible, open minded, hardworking and enthusiastic

· Applicant should already have legal right to work in the UK


· Collecting monitoring metric with Prometheus

· Creating dashboards in Grafana

· Scripting languages i.e. PowerShell, Python

· Setting and configuring up Kubernetes

· Creating and configuring virtual machines on VMWare

· OO programming language i.e. C#

· Microsoft windows OS, Office applications

· Few years of relevant work experience


· 25 days annual leave (plus public holidays)

· Pension scheme

· Annual performance bonus

· EMI share scheme

· Gym, showers and games room

· Social club with regular events

· Remote working an option

· Career Development

· Training opportunities

· Charity and fund raising events

  • Casual dress
  • Company events
  • Cycle to work scheme
  • Discounted or free food
  • On-site parking
  • Referral programme
  • Sick pay
  • Work from home

About Metricell

We are a young and entrepreneurial software company based in Horsham, only 10 minutes’ walk from the train station. If you prefer to drive, we have onsite car parking at the premises too. Metricell have been able to continue operations through the Covid-19 pandemic, with the majority of staff currently working from home.

We’ve been on the forefront of network connectivity for over ten years and our solutions are helping governments, network operators and everyday businesses around the world to become Better Connected. We are immensely proud to have been awarded the 2020 Queen's Award for Enterprise. This award is recognition of how our crowdsourcing technology is helping customers around the world to measure and monitor network performance: from Wi-Fi hotspots to mobile coverage. Our products use the latest technologies and span a range of areas, predominantly within the Telecommunications space including; test and measurement, crowdsourcing, digital customer case / self-service, geospatial intelligence and network visualisation.

Our innovative, market-leading software is in use by tens of thousands of personnel working for some of the world’s largest mobile network operators for the benefit of millions of their subscribers. But the product is only as good as our people! Metricell is headquartered in the UK but we have offices in the USA, Morocco, Malaysia, Russia and Spain. Our headcount has increased tenfold in the last 10 years.

As well as being a local business, we make great effort to make sure our office space is the best it can be, with a fully equipped gym, subsidised canteen and large social space with a pool table and table football. We hold various social events throughout the year, these include; escape rooms, competitions, summer parties, variety of sports and our notorious game shows and quizzes! We organise numerous charity events throughout the year including, London to Brighton bike ride, Tough Mudder, Lockdown Head Shave, Silent Auction and our popular Christmas Raffle, in order to raise money for fantastic causes in our local area. Some of charities we have supported include; Chestnut Tree House, Stonewall, Horsham district food bank and the NSPCC.

Work Remotely:


Job Types:

Full-time, Permanent

Additional Pay:

Performance bonus


Monday to Friday

If this job description doesn’t sound like a good fit but you’d still like to work for us, then feel free to send in your CV and we’ll be in touch.

Are you the experienced, and talented ‘Software Support Engineer’ that we are looking for? If so, please apply today and submit your CV for consideration:

More jobs you might like...

We welcome speculative applications. If you can't see a vacancy that suits your career goals, we'd still love to hear from you. Email

No current vacancies in the selected department

You can still send your CV to for consideration!

No current vacancies in the selected department

You can still send your CV to for consideration!