The move aims to transform the emergency services way of working, especially in remote areas and at critical times when faced with network congestion, giving them priority over commercial users.
Utilising our user-friendly testing capabilities, regulators can gain powerful and efficient tools for localised analysis projects, all the way through to nationwide benchmarking initiatives.
A fantastic achievement not just for Metricell, but also for Celcom who have been promoting it as part of their strategy to harness digital transformation for the benefit of customer experience.
With growing competition from other providers and emerging capabilities for the deployment of private networks within corporate real estate, it is imperative that operator teams have the insight they need to proactively manage enterprise mobile needs.
Dependency on the internet and voice services has increased exponentially. Mobile operators need fast digital network status information for customer service channels.
The new order from MTS Russia includes Metricell TMA Devices and cloud based software for fully automated Service Quality Assurance relying on on-device customer metrics.
We specialise in helping large businesses get Better Connected through the provision of user-friendly yet powerful testing solutions to continually monitor and plan around ever-evolving network needs.
Embracing digital channels which prioritise automation and self-service can bring fast value to a range of customer satisfaction and call centre KPIs whether via live service checkers on an MVNO’s website or intuitive service software for contact centre personnel.
Based on Metricell’s Beacon technology, the real-time monitoring devices will be replicating typical user behaviour, such as making voice calls, uploading and downloading data.
Our consulting team, working in conjunction with analysis tools, can help both operators and facilities managers gain greater insight into in-building service by mapping received service directly against floor plans and blueprints.
Beacon autonomously replicates subscriber behaviour to provide insight into service performance at any location. It provides a fast, user-friendly and customer-centric route to service assurance and network monitoring wherever you need it.
A key area that operators can look to invest in is within Digital Customer experience, especially within the context of service. While the reputation of service from mobile operators has improved over the past few years, there’s clearly more ground to gain.