We’re pleased to announce that Metricell has been shortlisted for a Glotel Award in the Best Digital Transformation Project category for our Digital Customer Service Capabilities with Celcom.
Dependency on the internet and voice services has increased exponentially. Mobile operators need fast digital network status information for customer service channels.
With growing competition from other providers and emerging capabilities for the deployment of private networks within corporate real estate, it is imperative that operator teams have the insight they need to proactively manage enterprise mobile needs.
A fantastic achievement not just for Metricell, but also for Celcom who have been promoting it as part of their strategy to harness digital transformation for the benefit of customer experience.
A key area that operators can look to invest in is within Digital Customer experience, especially within the context of service. While the reputation of service from mobile operators has improved over the past few years, there’s clearly more ground to gain.
Embracing digital channels which prioritise automation and self-service can bring fast value to a range of customer satisfaction and call centre KPIs whether via live service checkers on an MVNO’s website or intuitive service software for contact centre personnel.
The move aims to transform the emergency services way of working, especially in remote areas and at critical times when faced with network congestion, giving them priority over commercial users.
These capabilities will assist Nextel in their mission to provide an ever-increasing level of service quality for their customers through the identification of key priorities for network investment and optimisation.
Our award winning Status Checker technology has hit 10,000,000 unique checks for our largest UK customer. Status Checker allows a network operator's subscribers to query live network service status for any location.
Metricell’s Beacons are cost-efficient, autonomous devices which test mobile service 24/7 in any location of interest. Customised for store owners and retail managers, these units test a range of activities (such as web browsing, streaming and call quality) with the performance information accessible in real-time.
The new order from MTS Russia includes Metricell TMA Devices and cloud based software for fully automated Service Quality Assurance relying on on-device customer metrics.