Crowdsourcing has become a crucial data source for service providers looking to understand their customer’s experience and prioritise improvements. We work with network operators to provide a fast and flexible process which is fully automated and allows them to bring crowd initiatives into a controlled system.
The importance of connectivity is at an all-time high. Operators need to gain data to diagnose network issues and improve experience. Learn more about our crowd sourcing capabilities.
Operators need access to usable data to successfully adopt and drive value from new activities such as advanced analytics, AI and automation. Siloed, inconsistent, or otherwise "dirty" data can be a huge barrier to digital transformation.
Web-based software such as SmartTools can help to support remote teams by centralising and presenting a wealth of data within a single interface accessible for anyone who needs it.
Metricell's benchmarking devices will maintain automated customer-centric data tests. The data is accessible via a custom-built dashboard as well as bespoke reporting produced by our Consulting division.
MVNO’s need insight into network performance and experience for their customers and to find out if the host network is meeting SLAs. This is where crowdsourcing can help.