These capabilities will assist Nextel in their mission to provide an ever-increasing level of service quality for their customers through the identification of key priorities for network investment and optimisation.
As part of their commitment to continually improve the experience of their customers, TMN will look to update their TNM Smart App with Metricell’s crowdsourcing capabilities.
MVNO’s need insight into network performance and experience for their customers and to find out if the host network is meeting SLAs. This is where crowdsourcing can help.
Crowdsourcing has become a crucial data source for service providers looking to understand their customer’s experience and prioritise improvements. We work with network operators to provide a fast and flexible process which is fully automated and allows them to bring crowd initiatives into a controlled system.
We’re pleased to announce Metricell has won an award from Corporate LiveWire for the Geospatial Intelligence Solution of the Year! Our geospatial intelligence tools traverse a wide range of business processes – from Test & Measurement to Customer Experience Management – and we are pioneers in the areas of Crowdsourcing and Digital Self Care.
Digicel have been long term users of our AutoMobile and SmartTools products, primarily with the goal of nationwide benchmarking against their competitors, as well as identifying new areas where the network requires further optimisation.
We’re proud to announce hitting a major milestone in the history of our capture of data measurements. Across AutoMobile, Beacon, MCC and service checks we have now captured in excess of 15 billion individual points.
We’re pleased to announce that we’ve won the Innovation Award for Network Operator Collaboration Software and the Innovation Award for Geospatial Intelligence solutions from SME News.
Building on our experience with nationwide testing and benchmarking projects, we’re proud to be a part of Smartphone magazine’s recent benchmarking project across Germany. Working alongside Dalmus Consulting, we provided our AutoMobile drive test units to evaluate the country’s three largest mobile network operators.
Thank you to all our customers and clients from around the world who made our annual Digital Summit such a success last week. Attendees received a preview of our brand new SmartTools with live demos of exciting new features such as 3D mapping, collaborative tools and customized reporting.
Our experience across crowdsourcing, digital self-care, independent testing, and nationwide benchmarking projects can help to quickly build an accurate and fully validated picture of mobile experience from local to national level.