Regulators and governmental bodies around the world need independent analytical capabilities for the measurement of coverage and service across their territories. Are operators delivering on their coverage goals? How is customer experience performing within the worldwide market? Which providers are delivering a market-leading product for subscribers and where do improvements need to be made?
Holding operators to account for the improvement of mobile service requires independent and powerful capabilities for gathering performance data and analysing results. Coverage blackspots and areas of high interference can be ongoing problems which need proactive and continual assessment over time.
Utilising our user-friendly testing capabilities, regulators can gain powerful and efficient tools for localised analysis projects, all the way through to nationwide benchmarking initiatives. The data collected by our tools can be integrated alongside any other sources of data the regulator has at their disposal such as operator information, data from their own scanners, coverage maps or population bases. This technology has also been utilised in the testing of new, nationwide critical communication services rolled out for emergency services operations.
Our portfolio can serve to provide regulators and government institutions with the means to collect their own service data from across their territory. We have provided on-device monitoring solutions and gamification initiatives across some of the world's largest mobile markets to build a live picture of subscriber-centric KPIs such as call quality, download rate, application experience, and dropped call rates.
Our validation algorithms can serve to compare predicted coverage information against that of real experience reported by subscriber devices. Predicted signal coverage can't be fully relied upon especially as cities grow and levels of clutter consistently vary.