We’d like to take this opportunity to wish all of our customers, partners, staff and visitors all the best for this festive season. It’s been an excellent year and we’re excited to show you what will be coming up in 2020.
- 72% of customers will share a positive experience with 6 or more people – Esteban Kolsky
- 1 in 3 customers will leave a brand they love after just one bad experience while 92% would completely abandon a company after 2/3 negative interactions
- PwC 40% of consumers now prefer self-service over human contact – Steven Van Belleghem