“With data integration, transparency and automation at the heart of these initiatives, it’s excellent to be having one point of reference that is simple to use making us more efficient in handling customers that result in customer satisfaction as well as efficiency across our operations.”
Inbound Contact Centre Operations
Thousands of contact centre professionals use SmartAgents in conjunction with ServiceChecker for revolutionary improvements across crucial contact centre and customer experience metrics including benefits for NPS, Propensity to Call and First Contact Resolution.Request Case Study
One of Saudi Arabia’s largest mobile operators use SmartAgents to quickly resolve customer queries through the integration of a range of network data into a single interface. This is helping improve customer care and satisfaction immensely by providing fast answers to network queries.Request Case Study
Automatic capture of real-time key performance measurements such as dropped calls, no service, no data and more.
Instant verification of your coverage predictions and the automated identification of common engineering problems such as crossed feeders.
Detailed understanding of subscriber behaviour and habits including popular and best performing handset.
We can provide the tools to ensure that network operators meet the quota and responsibilities assigned to them. Whether it is regulation, investigation or operational assurance, our tools can identify where nationwide issues arise, and help resolution.learn more
We supply Enterprise businesses around the world with the tools and capabilities to gain greater insight into wireless service across their corporate and retail estates well as identify proactive routes to improvement.learn more
The mobile network world is constantly evolving, and innovation is required to stay on top of the market. Our crowdsourcing and assurance solutions can help you understand where your subscriber base is experiencing issues, and drills downright to the root of the problem.learn more