We’re pleased to announce Metricell has won an award from Corporate LiveWire for the Geospatial Intelligence Solution of the Year!
Our geospatial intelligence tools traverse a wide range of business processes – from Test & Measurement to Customer Experience Management – and we are pioneers in the areas of Crowdsourcing and Digital Self Care.
Geospatial presentation needs of the business can range from the simple, to the complex. Metricell’s solutions come with customised maps styled to the needs of their brand and users which display just the information pertinent to the use case such as routes, buildings, coverage layers, or outage reports. Click here to learn more.
We’re pleased to announce that Metricell has been shortlisted for a Glotel Award in the Best Digital Transformation Project category for our Digital Customer Service Capabilities with Celcom.
Learn more about our digital customer service capabilities here, and request the Celcom case study today!
We’re pleased to announce that we’ve won the Innovation Award for Network Operator Collaboration Software and the Innovation Award for Geospatial Intelligence solutions from SME News. Thank you to our customers, colleagues and partners across the globe for helping us keep on the forefront of network activity and creating a better connected world!
Click here to Find out more about our Network Operator Collaboration Software.
Celcom has now reached 1 million total status checks in May 2020. So far the status check via Celcom's website has become their most preferred channel during the lockdown in April and May.
This year, connectivity has become more important then ever before. Many people have been confined to their homes as per government guidance, meaning businesses and consumers worldwide have had to adjust their routines and rely heavily on mobile networks for work, education, socialisation and entertainment.
This milestone achieved by Celcom is great proof of how service checkers can help provide insight and self service capabilities for the benefit of both operators and customers.
We are pleased to announce that Metricell has successfully passed the accreditation process for ISO 22301 - the globally recognised standard for business continuity. ISO 22301 specifies the requirements for a management system to protect against, reduce the likelihood of, and ensure the business recovers from disruptive incidents. This is the third of Metricell's ISO accreditations along with ISO 27001 and ISO 9001.
It is with great pride today that we announce Metricell has been recognised with a 2020 Queen’s Award for Innovation! This Award is recognition of how our crowdsourcing technology is helping customers around the world measure and monitor network performance: from WiFi hotspots to mobile coverage. Not only does this approach help to improve networks, but also serves to address the continuing challenge of breaking down the digital divide and ensuring connectivity for all.
“We are immensely proud to be have been chosen as a 2020 Queen’s Award recipient. Winning this award for the third time is testament to the commitment our staff show to being first-to market with best-in-class products. It is also recognition of the faith our customers place in us and their willingness to invest in leading-edge technology.” - Tom Staniland, Managing Director of Metricell.
The Queen’s Awards were first established in 1965 to celebrate the success of exciting and innovative businesses. The Queen’s Awards for Enterprise 2020 include: 128 awards for international trade, 66 awards for innovation, 19 awards for sustainable development and 7 awards for promoting opportunity. Click here for our news release.
Congratulations! Celcom have just completed their 500,000th check on their Service Checker platform, consisting of both SmartAgents and website traffic. This Service Checker deployment is a fantastic achievement not just for Metricell, but also for Celcom who have been exceptionally proactive promoting it to the market as part of their wider strategy to harness digital transformation for the benefit of customer experience.
Great news this month as Metricell successfully passes the accreditation process for two globally recognised business standards. The ISO 9001 standard lays out the framework for a quality management system designed to ensure consistency in the delivery of quality products and services to customers. Becoming certified for this standard required rigorous assessment of how we meet quality, customer and regulatory requirements across our product and services portfolio. Marketing’s recent SmartTools user survey really showed how we are taking customer feedback on, and our Service Desk structure also worked in our favour during our week long audit. ISO 27001 is an addition to 9001 that provides a detailed specification for an information security management system (ISMS). This framework incorporates legal, physical and technical controls involved in the storage, processing and risk management of information handling and management. Our IT team have done an incredible job in helping us to meet these expectations and well done to all involved for this fantastic result!
Our award winning Status Checker technology has hit 10,000,000 unique checks and associated automated messages for our largest UK customer. Since its launch in 2016, Status Checker allows a network operator's subscribers to query live network service status for any location of interest. The data coming in from these checks is invaluable in identifying potential emerging network faults, as well as providing a fast, digital route to care outside of traditional call centre channels. This drives huge operational savings for the operator as well as proven improvements for customer satisfaction metrics such as NPS.
Digicel have been long term users of our AutoMobile and SmartTools products, primarily with the goal of nationwide benchmarking against their competitors, as well as identifying new areas where the network requires further optimisation. The coming year will see them will look to further leverage the Layer 3 collection capabilities of our drive test units. To learn more about Metricell and Digicel Haiti, get in touch with us for a copy of our recent case study
Last week, we attended the Gatwick Diamond Business Awards and brought back two finalist trophies and a great sense of achievement! We were chosen as finalists in the following categories: ‘Innovation and Technology’ and ‘Developing People for Business Success’. Well done and thank you to the entire team here at Metricell for your involvement and support! We look forward to next year’s awards!
We are delighted to announce we have reached the next stage of the Gatwick Diamond Business Awards competition. A few months ago, we submitted entries for the following awards: Innovation and Technology, International Business of the Year, Developing People for Business Success and Professional Services Firm of the Year. Over the past two weeks, the judges have been visiting our HQ to find out more. We will find out next month if we will be finalists in these four categories! Fingers crossed!
We’re proud to announce hitting a major milestone in the history of our capture of data measurements. Across AutoMobile, Beacon, MCC and service checks we have now captured in excess of 15 billion individual points. As our projects expand in scope, our back end systems are also scaling in order to accommodate the growing measurements we capture for our operator customers. Here’s to the next 15 billion!
We’d like to send a hearty congratulations to our RUCIS team on the one year anniversary of the formation of their new team. The past year has seen them manage a transformative office move, a crucial event monitoring project over the summer, as well as working to grow our relationships with some of the largest operators in the region. Denis, Gennady and Alex are doing fantastic work and we look forward to welcoming them back to our HQ very soon.
2018 has seen Metricell take on a hugely ambitious transformation project of the Big Blue’s ground floor. Since our move here in 2016, the downstairs area of the ex-factory building has consisted of a loading bay area and a large open space which presumably once housed production machines. For the first half of 2018, it has been extensively renovated to provide modern and truly unique facilities for both visitors and staff. It now includes a large conference space, social area, cafe and gym and offers a weekly breakfast and lunch menu for hungry Metricellians. It was officially opened with a party that conveniently coincided with the first England Vs. Belgium game and was a great way to spend some time together and get used to our new surroundings. Well done to all involved for such a great achievement!
Our APAC Manager, Sean Orrell, has now successfully completed both his new team and base of operations in Kuala Lumpur. Izmi, Padman and Sean have now moved into a fully serviced office with fantastic views of the surrounding city. Looks like they’re all ready for visits!
We are delighted to announce that we have been shortlisted for the ‘Big Data Project of the Year’ award at the Digital Technology Leaders Awards 2018. Many congratulations to everyone who made the list – we look forward to the results!