Mobile Quality Applications
Our Mobile Quality Applications help operators to drive digital self care and gain real-world experience data about their subscribers. Our technology comes in the form of both a white-labelled subscriber-facing app and a software development kit which serves to enhance existing apps with new capabilities.
This equips an operator with passive monitoring and speed-test capabilities along with any mobile-based problem reporting directly from customer phones. This large-scale approach to mobile crowd-souring has helped operators gain unrivalled experience insight across their territory in a matter of weeks. From here, this experience data can be utilised to get highly accurate performance information for any location of interest.
This approach allows us to utilise the captured data within a range of use cases. By taking your predicted coverage data sets and aggregating them against real-world experience data, you can accurately verify coverage in any location and use the same information to identify common problems occurring on your network such as high deltas between measured and predicted coverage, poor in-building coverage and under-served areas. Within a CEM context, you can drill down into on-device subscriber experience on both an individual and general level to gain a more representative view of performance from the subscriber point of view.
Many of our customers in engineering also use this data within our SmartRAN tool to automate a range of diagnosis and optimisation activities including overshooting sites, sleeping sites and crossed feeders along with the identification of those impacting upon network experience the most. Let us know below where we can send you more information on our approach to crowd-sourced quality data and how it can help you.