Since 2007, Metricell has worked with operators at the forefront of mobile technology within planning, optimisation and CEM requirements. Our solutions serve to break down the barriers of insight into subscriber-centric network performance, and empower everyone from customer service agents to network optimisation specialists to gain fast, detailed and real-time information about their networks.

For those managing infrastructure, such as fixed line and mobile operators, we can provide key capabilities and analysis covering visualisation, live service information for both service agents and customers, crowdsourced experience information and targeted marketing opportunities. MVNOs can also benefit from solutions such as digital customer care and crowdsourced insight to help more efficiently serve and understand their customers, reduce demand on their support channels and ensure their host operators are providing the level of service agreed within contracts and SLAs.  

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