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Operators & MVNOs

Innovation in Customer Service Can Help MVNOs Stand Out in a Competitive Market

Embracing digital channels which prioritise automation and self-service can bring fast value to a range of customer satisfaction and call centre KPIs whether via live service checkers on an MVNO’s website or intuitive service software for contact centre personnel.

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Why It’s Time To Take Control Of Your Crowdsourcing

Crowdsourcing has become a crucial data source for service providers looking to understand their customer’s experience and prioritise improvements. We work with network operators to provide a fast and flexible process which is fully automated and allows them to bring crowd initiatives into a controlled system.

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The Importance of Prioritising Innovation in Telecoms

A key area that operators can look to invest in is within Digital Customer experience, especially within the context of service. While the reputation of service from mobile operators has improved over the past few years, there’s clearly more ground to gain.

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GIS and Spatial Analysis: Celebrating the History Behind Our New SmartTools

Having specialised in GIS solutions for over 14 years, the latest iteration of our tools brings a range of new features to our flagship software suite. With 3D visualisation, collaborative functionality and a whole new range of mapping customisation capabilities, we’re confident our new innovations will provide a positive contribution to the world of GIS.

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How Mobile Operators Are Reclaiming the High Street

Metricell’s Beacons are cost-efficient, autonomous devices which test mobile service 24/7 in any location of interest. Customised for store owners and retail managers, these units test a range of activities (such as web browsing, streaming and call quality) with the performance information accessible in real-time.

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Is It Time For a “Less is More” Approach To Web Mapping?

MetriMaps can provide businesses with maps styled to the needs of their brand and users which display just the information pertinent to the use case such as routes, buildings, coverage layers, outage reports, or any other required geospatial information.

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Are Your Maps Keeping You On The Road to Efficiency?

Metricell is working with network operators, enterprises and government functions to provide a bespoke Map API. Drawing on a wealth of experience with web-based geospatial software, we’re pleased to provide a range of easily customisable maps for any number of use cases.

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Why Customer Care is Increasingly Dependent on Collaboration

Drive a range of improvements from both an operational and customer satisfaction perspective all through the improvement of access to information whether via a live agent or self-service avenue.

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Connecting Remote Teams Through Collaboration and Communication

Web-based software such as SmartTools can help to support remote teams by centralising and presenting a wealth of data within a single interface accessible for anyone who needs it.

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3 Key Ways Crowd Data Can Help You Today… and into Tomorrow

When is the network busiest? Which apps are most popular? Crowdsourced data can help you understand subscriber experience and behaviour.

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How Crowdsourcing Can Improve Experience and Performance Insight for MVNOs

MVNO’s need insight into network performance and experience for their customers and to find out if the host network is meeting SLAs. This is where crowdsourcing can help.

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Keeping Testing Going During Times of Restricted Mobility

The importance of connectivity is at an all-time high. Operators need to gain data to diagnose network issues and improve experience. Learn more about our crowd sourcing capabilities.

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The Importance of Network Status for a Locked Down Society

Dependency on the internet and voice services has increased exponentially. Mobile operators need fast digital network status information for customer service channels.

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Our Pledge to Operators Around the World

We’re working hard to support our customers and their operations throughout this uncertain period and we’re here to help you too. Get in touch with us here and we will happily send you some more information on Service Checker and discuss how to get you started.

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2020 – The Year CX Overtakes Price and Product

For network operators, the majority of customers would prefer a self-served, digital route to customer service. Metricell can help with your digital customer experience.

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"Dirty Data" - No Longer A Dirty Secret

Operators need access to usable data to successfully adopt and drive value from new activities such as advanced analytics, AI and automation. Siloed, inconsistent, or otherwise "dirty" data can be a huge barrier to digital transformation.

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Why Network Operators Should Listen To The "Wisdom of the Crowd"

A live service checker not only helps unlock a new source of experience data, it also provides an autonomous and robust support channel to support 1st line customer network queries.

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