Network Performance: Unlocking the customer experience with digital self service
23rd May 2022
Unlocking the future of network performance and the customer experience with digital self-service, reducing the strain on network call centres and focusing on optimisation. Read more to find out how Service checker is truly digitising the customer experience.
Monetisation – Outsourcing VS Do-It-Yourself Crowdsourcing
25th April 2022
Network operators heavily rely upon customer experience data to not only help improve their own subscriber network performance, but to also optimize their own internal business processes, improve investment strategies and protocols from within. Data is inescapable, but it is how we choose to benefit from it that really matters.
Discover how data monetisation and do-it-yourself crowdsourcing is helping to grow operator revenues
7th February 2022
Big data and crowdsourcing is an opportunity too rich to miss for most CSPs. Our Aptus capability provides new revenue streams and growth in the areas operators need it most.
Geospatial Intelligence: Why tool consolidation is a business no-brainer
22nd November 2021
Organisations are prioritising the reduction of their network management solutions. A fully integrated, unified tool strategy is the key aspiration for many companies.
The Customer Journey; Are We On The Right Track?
11th October 2021
Customer expectations and the customer call centre experience has significantly changed in the last couple of years. Covid has been one of the large contributing factors that has brought to light the importance of the call centre, and how they must adapt to meet the changes in customer behaviour and expectations.
Understanding Service Experience Across Rail Routes
27th April 2021
Our capabilities for improving connectivity on train lines are contributing towards wider connectivity goals in the UK and around the world.
Innovation in Customer Service Can Help MVNOs Stand Out in a Competitive Market
17th March 2021
Embracing digital channels which prioritise automation and self-service can bring fast value to a range of customer satisfaction and call centre KPIs whether via live service checkers on an MVNO’s website or intuitive service software for contact centre personnel.
Why It’s Time To Take Control Of Your Crowdsourcing
4th February 2021
Crowdsourcing has become a crucial data source for service providers looking to understand their customer’s experience and prioritise improvements. We work with network operators to provide a fast and flexible process which is fully automated and allows them to bring crowd initiatives into a controlled system.
The Importance of Prioritising Innovation in Telecoms
27th January 2021
A key area that operators can look to invest in is within Digital Customer experience, especially within the context of service. While the reputation of service from mobile operators has improved over the past few years, there’s clearly more ground to gain.