Customer insight and service is a crucial aspect of maintaining and marketing your position in the market. Our digital customer care and crowdsourcing capabilities are helping to create new digital avenues of communication to provide faster more accurate information and an unrivalled view of wireless service experience across your territory.
SmartPhone magazine utilised our AutoMobile drive test units to conduct consumer-focussed network testing across Germany to discover which of the top 3 providers granted their users the best service.
Our capabilities can help regulators gain the data they need to confidently assess the market claims regarding speed, service and coverage made by the nation’s operators.
Visualise coverage notspots and pinpoint the exact locations where new towers can drive the greatest possible value.
The data collected by our tools has been utilised in the testing of new, nationwide critical communication services rolled out for emergency services operations.
Powerful Analysis for Evolving Network Needs
Celcom utilise the data crowdsourced from their Celcom Life application to inform customer tickets and significantly reduce resources such as drive testing which were traditionally required to investigate the issues.
DownloadO2 utilise our SmartNetwork geospatial interface to centralise a range of crucial network feeds into a single portal which allows a range of teams gain greater insight and management over network performance.
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