Keep up-to-date with all the latest news from Metricell.
29 Sep 2017: Metricell and EE Runners Up at the UK Customer Experience Awards
Last night, amid the glitz and glamour of this year's UK Customer Experience Awards, we're proud to announce EE and Metricell secured a hard-fought second place in the category of Digital CX Innovation. There was some strong competition from the likes of NowTV, TalkTalk and Business Stream so well done to everyone involved.
6 Aug 2017: 'MetriSell' 2017 Proves A Big Success for the Team and Our Partners
The start of August saw our annual 'MetriSell' sales week kick off with our international sales heads converging on the Big Blue for a week of presentations, discussions and socials. In a big change from previous years, the week saw members of our international partner community join us over the four days and contributed enormously to the success of the event. Everything from strategy to technology was discussed and people from a wide variety of departments had the opportunity to talk about their achievements and plans for 2017.
15 Jul 2017: Metricell and EE Announced As Finalists for the UK Customer Experience Awards 2017
Last week we were delighted to hear that our joint submission to the UK Customer Experience Awards (in partnership with EE) has progressed through to the finalist stages in the categories of 'Engage Customers Online' and 'Digital CX Innovation.' The finals, taking place at the end of September, will see a Metricell/EE team present to a panel of judges with the assessment of both presentation and written submission deciding whether we win one (or perhaps even two!) of the most prestigious awards in Customer Experience. We'll keep you updated with all the news as we get it.
4 Jun 2017: CIS Manager Alex Appanov joins the panel at International Wireless Russia Forum
At this year's annual forum on strategic network quality improvement, crowd-sourcing was high on the agenda and the organisers invited our Russia/CIS Manager, Alex Appanov, to take part in the roundtable discussions. Joining Alex were a number of representatives from both suppliers and operators including members of long-term Metricell customer, Tele2. Find more information on this forum here.
31 May 2017: Metricell Enhances Blog Collection With New Post from Tom Staniland
01 April 2017: Metricell Attends Opportunities Fair
Digital Media Executive, Faisal Ahmed, and our Office and Finance Manager, Tracy Hines, represented Metricell earlier this month at a local jobs and apprenticeship fair in town. Supported by Horsham District Council and the UK Apprenticeships body, the fair aims to provide young people in the area an idea of the wealth of opportunities available through apprenticeships with local companies. Metricell takes an active part in the recruitment of local talent and many members of our valued team got their start with us through initiatives just like this. Interested to know more? Feel free to email us at email@example.com.
10 March 2017: Metricell Launches Metri-TV!
Metricell has launched a new video section on our website to give visitors a new way to learn about our technology and recent projects. We are continuing to create a range of videos to educate our audience about some of our core technological features, functions and capabilities. These new videos take a look at some of the new reporting features available within our SmartBoards tool which includes fixed location monitoring and coverage reporting. We are in the process of finalising new videos focussing on our Consulting and SmartAgents propositions. Visit Metri-TV today!
08 Feb 2017: Metricell Beacons Join the Sanremo Festival
Metricell's Beacons are developing quite the reputation for their attendance at famous public events. Last year they took a trip to Glastonbury to help EE monitor their mobile broadband provision over the course of the festival. Continuing this tradition of monitoring and safeguarding the experience of concert-goers, we have supplied our technology to the Sanremo festival in Italy alongside our partners at LaRocca solutions.
The festival, held in the historical Sanremo, is an annual song contest where a variety of performers compete for the chance to represent Italy at the Eurovision Song Contest. This week, between the 6th and 11th and February, Beacon data will be used to inform the public about the super-fast download speeds now on offer throughout the city through dynamic on-screen advertisements. As well as acting as a powerful marketing tool, the data gained from the monitored locations is also used operator side to ensure 24/7 service quality monitoring of data provision throughout the city.
13 Jan 2017: Metricell Celebrates 10 Year Anniversary
This month we’ve been celebrating ten years since our founding way back in 2007. It’s been a decade of rapid innovation and growth which has encompassed the continual evolution of our technology stack, staff and, of course, premises! Our relationship with our worldwide partner community has, of course, been integral to this. We extend our thanks and look forward to the next ten years with you all. Cheers!
25 Nov 2016: Metricell Technology Deployed for 3rd Year in a Row in Austrian Benchmarking Project
Metricell's technology has been deployed for the 3rd year running for Futurezone's in-depth benchmarking project aimed to judge the performance of Austria's three main mobile operators. Working in close partnership with the Head of the Test Team, Jürgen Dalmus ( ), our technology has helped to collect over 200,000 measurements during a two and a half month period in order to rank the service provision of the country's three main providers. The eight testing scenarios included both classic scenarios (such as download and upload) as well as practical applications such as streaming videos from YouTube.
Metricell and Testing
For each testing scenario, the operator could be awarded up to 80 points. In order to analyse, as Dalmus puts it, "how consumers actually experience the web in their daily lives," the performance in the access and use of social media was also tested. This was measured by analysing the speed of WhatsApp transmission along with the retrieval of data from Facebook and the updating of statuses to social media networks. In order to test this across the country, Metricell's AutoMobile applications and drive testing solutions gathered the data whilst being driven across the country to build a nationwide picture of network performance.
"A True to Life User Experience"
A key focus of this benchmarking exercise is to test from the subscriber's point of view. Metricell's applications run on common handsets likely to be used by the public such as the Xperia Z5 and the Moto G. Combined with Metricell's experience and capabilities in gaining data from the subscriber's perspective through means such as crowd-sourcing, our technological deployment was tuned to deliver the primary goal of the project: "To get as realistic a picture as possible for the end user."
Utilising the data gained via Metricell's testing, alongside that gathered from a battery of other tests, Futurezone found that A1 provided the highest level of service provision for Austria. Thanks to an increased focus on LTE rollout, T-Mobile has bridged the gap significantly since the results of 2015 but still fell behind both A1 and Drei. Ultimately, results showed all three networks could easily meet the requirements for Austrian smartphone users meaning that competition, especially over price, will be set to increase in the coming years.
Metricell is a leader in geospatial intelligence tools that help mobile operators answer key questions about their business: Responsible for a number of first-to-market products, our technology is now in use by operators worldwide including Europe's three largest mobile network operators. Our focus is to meet the expanding needs of wireless network operators to improve the commercial performance of their organisations. We understand the need to provide a critical bridge between subscribers and the multiple facets of a network operator: from customer support through marketing to operations and strategy.
Visit www.metricell.com for more information.
24 Oct 2016: Metricell Receive Queen's Award for Enterprise: International Trade
We are immensely proud to have been awarded the 2016 Queen's Award for Enterprise: International Trade. The award recognises achievement in both growth and commercial success within international markets.
In a ceremony last week, Managing Director, Dr. Steve Mockford, was presented with the official Queen's Award crystal bowl by the Lord Lieutenant of West Sussex, Susan Piper. Mrs. Piper spoke of Metricell's achievement at winning such a prestigious award and complemented Metricell in both their company values and strategic direction.
Commenting after the presentation, Dr. Mockford said: "I'm immensely proud for Metricell to have been awarded with a second Queen's Award. It pleases me greatly that our local business has shown that innovation and success in the tech industry isn't just the preserve of the City, but a representation of the entire nation's capabilities within the technology sector."
Alongside the Lord Lieutenant and her deputy, the ceremony was attended by Chairman of Horsham District Council, Cllr. Christian Mitchell and Chairman of West Sussex County Council, Pat Arculus.
“This is a fantastic achievement for Metricell and all their staff. To have won a Queen’s Award for Enterprise in International Trade this year - having won the Queen’s Award for Enterprise in 2012 – proves how the company is going from strength to strength," said Councillor Mitchell.
16 Sep 2016: Success for Metricell's Apprentices!
19 Jul 2016: Queen's Award 2016 - Receptions and Presentations for Metricell
Last week, Metricell software developer Shane Jemmotte and product delivery manager Andy Watson visited Buckingham Palace for a special event celebrating the winners of the 2016 Queen's Awards. It was a chance for the winners to mingle with everyone from titans of industry, to Princess Eugene and the Queen herself.
For those unaware of the Queen's Awards, they are the highest official awards available for British businesses with categories including export, technological and environmental achievements. This year, Metricell won the Queen's Award for International Trade within the Enterprise category.
We're also excited to announce that the official presentation of the Queen's Award bowl will be taking place at Metricell HQ in mid-October. We look forward to welcoming the Lord Lieutenant of West Sussex to our new offices and updating you with all the news and the pictures of the occasion.
Remember to follow us on social media to keep up to date!
27 Jun 2016: Metricell - Helping keep EE's 4G Network in Tune at Glastonbury Festival
Glastonbury Festival is one of the highlights of the UK's live music scene. Once a year, thousands descend on the small Somerset farm for 5 days of live music, fun, and, more often than not, pounding rain. With all that can go wrong at a live music event, EE didn't want people's access to mobile broadband to be one of them.
This year's festival was predicted to be the most connected green-field music festival in the world with EE supplying one of the most powerful temporary 4G networks ever seen at a UK event. With 135,000 ticket holders heading to the event, a massive 15 terabytes of information, (the equivalent of 63 million selfies), was expected to run through it over the course of the five days.
Working with EE's technology experience team, we supplied four Metricell Beacons to monitor service provision as well as benchmark EE's service against their competitors. Since their installation at the start of the festival, the Beacons have been monitoring data speeds, voice calls, browsing and streaming capabilities. The data fed back to Live Network can be instantly accessed by EE's engineers to help them gain fast insight into any areas of their network which may be suffering.
With the event now drawing to a close, we are proud to have helped contribute to what's been a highly commended and well-received event. Would you like to know more about Metricell Beacons? Let us know at firstname.lastname@example.org
26 May 2016: Metricell win Customer Service Innovation Award from Global Telecoms Business
21 Apr 2016: Metricell win Queen’s Award for International Trade
02 Dec 2015: Celcom Sign National Benchmarking Contract
29 Oct 2015: Austria Network Performance Benchmarking Results
30 June 2015: Metricell Opens New Office in Malaysia!
The office will be headed up by Luke Alexander, who will be sharing best practices from his previous role as European Accounts Director to give Metricell a strong local presence in the region. As the new General Manager, Luke will provide sales and marketing support to our ever-growing list of partners across the Asia Pacific region, helping source new and exciting opportunities for the company.
Quote from Luke, “Using our geospatial intelligence platform, we’re planning to capitalise on an expected wave of merging and sharing in Asia, as well as growing demand for last mile monitoring in the CEM space. We have a strong portfolio of high impact products, which add tremendous value for Operators across a range of business areas. I’m excited to be able to promote and introduce these tools to new markets in the Asia Pacific region.”
To get in touch with the Kuala Lumpur office, please email email@example.com
12 Jan 2015: Metricell expands again with opening of Moscow branch
The new office will be led by Alexander Appanov who has been working as a Metricell partner for several years. The Russia-based team will be responsible for looking after Sales, Project Delivery and Support for the region, which includes all members of the Commonwealth of Independent States.
“This move is fantastic news for our customers”, commented Appanov. “It enables us to better respond to the requirements of this region and represents a key step in the expansion of Metricell’s global brand”.
Tom Staniland, Metricell Chief Commercial Officer, also added that “...we will hit the ground running due to the excellent team we have in place. We’re grateful for the confidence shown in us by key regional customers, and we’re recognising this by establishing a full-time market presence”.
To get in touch with the Moscow office, please see our contact page.
10 Dec 2014: World first in mobile and broadband technology trialled
Metricell Business Insight team used geospatial analysis to identify locations in the UK without mobile or broadband coverage, in order to help EE select suitable participants for the trial.
Check out the story here:
2 Dec 2014: Metricell delighted to serve new customers in North America.
9 Oct 2014: Tele2 Launches Companion
23 Sept 2014: Metricell instrumental in Austria Benchmark with AutoMobile
The AutoMobile app which was produced by Metricell, allows any operator or regulator to check and test network coverage whilst on the move. All data collected is reported in real-time and with the variety of tests (voice calls, data speed tests and video streaming tests along with signaling measurements) actual portrayal of customer experience can be presented and analyzed.
The AutoMobile application was installed onto 6 different handsets (3 operators within 2 collection units) and was used to test the network and collect data across all of Austria’s major motorways and cities, rail routes and underground trains. The AutoMobile was chosen due to its ability to simulate subscriber usage patterns including voice calls and video streaming sessions and also because it is available on a commercial handset allowing for accurate and representative results to be drawn.
Overall A1 emerged as overall victors amassing the highest amount of points throughout the testing period. However there is still work to be done with the results from the AutoMobile indicating that the service provided along the railways needs a clinical evaluation and upgrades need to be implemented to bring it in line with the rest of the network. The report can be viewed at the following addresses (only available in German):
22 Aug 2014: Mobil launches Beta Test of their new “Coverage Checker” App
The “Coverage Checker” app which was produced in partnership with Metricell, allows customers to check network coverage, test real-life performance and report their experience, whether it is dropped calls, no data or no service availability. Once installed, the application runs in the background continually monitoring network status and automatically reporting issues that will have a detrimental effect on the subscribers experience.
Mobil’s aim is to crowd-source network performance data by providing the app to Smartphone users across Sweden. Traditionally this is something that has been collected using drive tests and specialist equipment. The data shared with Mobil will provide them with brand new insights into the Quality of Service provided by Mobile Operators. The network quality of experience data collected will be used by Mobil to produce Sweden’s largest independent test of the country’s Mobile Operators.
22 Aug 2014: Metricell receives 2014 US Trade Award
Each year the USIATC conducts business surveys and industry research to identify companies that have achieved demonstrable success in their local business environment and industry category. They are recognized as having enhanced the commitment and contribution of small businesses through service to their customers and community. Small businesses of this caliber enhance the consumer driven stature that United Kingdom is renowned for.
Metricell Ltd has consistently demonstrated a high regard for upholding business ethics and company values. This recognition by USIATC marks a significant achievement as an emerging leader within various competitors and is setting benchmarks that the industry should follow.
As part of the industry research and business surveys, various sources of information were gathered and analyzed to choose the selected companies in each category. This research is part of an exhaustive process that encapsulates a year long immersion in the British business climate.
14 Aug 2014: Tele2 Teams up with Metricell to Launch new App
Metricell are proud to announce that Tele2 will be utilizing our technology for their latest customer service initiative – a new mobile application which allows customers to check network coverage, test real-life performance and raise support requests. From September the Tele2 Mobile Quality Monitoring Service (MQMS) App will be available to 100,000 Tele2 subscribers in the Chelyabinsk region. (Read the full story @ http://bit.ly/Vpr25w)
Anton Kopysov, Head of Service Quality at Tele2 Russia commented:
"Since the main function of the application is to improve the coverage and quality of services, we decided to launch the app in the Chelyabinsk region, one of the oldest regions of Tele2, with a well-developed network, wide coverage, a large subscriber base and high penetration of smartphones."
"Subscribers will help us understand where we can improve our service. Customers do not need to call or write specifically to Tech Support, just install the application and be sure that it will automatically transfer the information about all the problems that it faces."
Tele2’s aim is to crowd-source their network performance data by providing an App to millions of Smartphone users. Traditionally this is something that has been collected using specialist equipment and measured in terms that only an engineer would understand. Tele2’s vision is to completely reverse this situation. Network performance will be measured and communicated in a language the subscriber understands, such as the customer’s ability to find coverage and browse the internet.
Metricell are supplying to world leading MNOs across Europe, the Middle East and Africa. However, Tele2’s MQMS is a unique initiative because it is inviting subscribers to become a ‘Tele2 Tester’ and share their network experience. The data shared with Tele2 will provide them with brand new insights into the Quality of Service provided to customers. In addition to this, by empowering subscribers as ‘Tele2 Testers’ the network is able to reduce their own costs and reinvest this money into making network improvements.
Tom Staniland, Chief Commercial Officer at Metricell added:
“It has been a real pleasure working with such a pioneering customer. Together we have created an application which will enhance their subscriber’s experience. It is becoming increasingly important for operators to measure the full customer experience and Tele2 have really taken this on board!”
27 May 2014: Metricell receives 2013 United Kingdom Excellence Award
Each year the USTCI conducts business surveys and industry research to identify certain international companies that have achieved demonstrable success in their local business environment and industry category. They are recognized as having enhanced the commitment and contribution of small businesses through service to their customers and community. Companies of this calibre enhance the consumer driven stature that the United Kingdom economy is renowned for.
We have been recognised for consistently demonstrating a high regard for upholding business ethics and company values. This recognition by USTCI marks a significant achievement as an emerging leader within various competitors and is setting benchmarks that the industry should follow.
As part of the industry research and business surveys, various sources of information were gathered and analysed to choose the selected companies in each category. This research is part of an exhaustive process that encapsulates a year long immersion in the business climate of the United Kingdom economy.
11 Apr 2014: Metricell Shortlisted for Best Software Solution
25 Feb 2014: Metricell open up Americas Office
Feel free to get in contact with our Americas team - Marc Penesso, +1 201 970 8500 or Khurram Chaudhry, +1 972 381 4258 to arrange a free Livetime demo or to simply find out more!
19 Feb 2014: Metricell appoint new Africa Managing Director
Graham can be contacted at firstname.lastname@example.org
See our contact page for more information.
18 Feb 2014: Asia Opco orders Full CEM Platform
Dr Stephen Mockford, CEO, comments “We are extremely pleased to have been selected by this tier 1, industry leading network operator and this truly demonstrates our technology leadership in this essential technology sector."